Cybersecurity Awareness Specialist
Securitas Security Services USA, Inc. · Charlotte, NC
- Hybrid
- Full-time
- $70,000 / year
- Charlotte, NC
Job highlights
- Administer phishing simulations and social engineering tests.
- Analyze simulation results and human risk trends.
- Support cybersecurity awareness training programs.
- Track key metrics and generate reports.
- Collaborate with internal teams on initiatives.
About the role
Cybersecurity Awareness Specialist
Securitas Security Services USA, Inc. is seeking a Cybersecurity Awareness Specialist to support the execution of cybersecurity culture and human risk management initiatives for Securitas North America. This role focuses on administering phishing and social engineering simulations, analyzing results, and supporting cybersecurity awareness training across the division. Reporting to the Manager, Cybersecurity Culture & Human Risk Management, you will identify human risk trends and promote secure behaviors through testing, reporting, and training support. This is a remote position.
Social Engineering & Phishing Simulations
- Coordinate and execute phishing simulations and other social engineering exercises (e.g., smishing, vishing) across North America.
- Utilize approved platforms (e.g., KnowBe4, Microsoft Defender) to deploy campaigns.
- Manage campaign scheduling, targeting, and assignment of follow-up training.
- Monitor and track key campaign metrics, including click-through rates, reporting rates, repeat click behavior, and remedial training completion.
- Escalate findings and trends to the Manager for program refinement.
- Maintain documentation of campaign execution and results.
Data Tracking & Reporting (Excel-Based)
- Compile, organize, and analyze phishing and training data using Microsoft Excel.
- Create pivot tables, charts, and summary reports to support leadership updates.
- Assist in tracking key performance indicators related to phishing performance and training completion.
- Support preparation of monthly and quarterly reporting materials.
Training & Awareness Support
- Assist in the development and distribution of cybersecurity awareness materials.
- Support onboarding and annual mandatory training administration.
- Help create and coordinate awareness campaigns, webinars, and internal communications.
- Provide logistical and administrative support for awareness initiatives.
Incident & Awareness Support
- Assist in reviewing reported phishing emails and awareness-related inquiries.
- Help identify trends and training gaps based on campaign outcomes.
- Maintain accurate records to support audit and compliance requirements.
Collaboration
- Work closely with the Manager, Cybersecurity Culture & Human Risk Management.
- Partner with IT, Digital Security, HR, and Communications teams as needed.
- Support divisional initiatives across the United States, Canada, and Mexico.
Minimum Qualifications
- Bachelor’s degree in communications, information security, or information technology, OR High School diploma with equivalent work experience.
- 1-3 years’ experience in cybersecurity, compliance, or related field preferred.
- Experience administering phishing simulations preferred.
- Strong written and verbal communication skills preferred.
- Preferred certifications: SANS Security Awareness Professional (SSAP), CompTIA Security, or other relevant cybersecurity certifications.
Competencies
- Strong analytical and problem-solving skills.
- Ability to work independently and as part of a team.
- Strong attention to detail and organizational skills.
- Effective written and verbal communication skills.
- Ability to manage multiple tasks and meet deadlines.
Technical Skills
- Microsoft 365 (Excel, PowerPoint, Outlook, Teams).
- Proficiency in MS Excel (pivot tables, formulas, basic data analysis).
- Phishing simulation platforms (e.g., KnowBe4) preferred.
- Smartsheet (preferred).
- Microsoft Defender (preferred).
Working Conditions and Physical/Mental Demands
- Maintaining composure in dealing with executives, clients, prospects, and staff.
- Must undergo and meet company standards for controlled substance testing and behavioral selection survey.
- Handling and being exposed to sensitive and confidential information.
- Ability to handle multiple tasks concurrently.
- Up to 25% travel.
- Occasional lifting and/or moving up to 10 pounds.
- Duties are performed in an office, hybrid or remote work setting.
Key skills/competency
- Cybersecurity Awareness
- Phishing Simulations
- Social Engineering
- Human Risk Management
- Data Analysis
- Reporting
- Training Development
- Microsoft Excel
- Communication Skills
- Problem-Solving
Skills & topics
- Cybersecurity Awareness Specialist
- Phishing Simulation
- Social Engineering
- Human Risk Management
- Cybersecurity Training
- Data Analysis
- Reporting
- Microsoft Excel
- Remote
- Securitas
How to get hired
- Tailor your resume: Highlight experience with phishing simulations, data analysis, and cybersecurity awareness training.
- Showcase technical skills: Emphasize proficiency in Microsoft Excel and familiarity with phishing platforms like KnowBe4.
- Demonstrate soft skills: Provide examples of strong communication, analytical, and organizational abilities.
- Prepare for interviews: Be ready to discuss your approach to identifying human risk and improving security behaviors.
- Highlight relevant certifications: Mention any preferred certifications like SSAP or CompTIA Security.
Technical preparation
Practice Excel pivot tables and data analysis.,Familiarize with KnowBe4 or similar platforms.,Study Microsoft Defender's security features.,Review security awareness training best practices.
Behavioral questions
Describe a complex problem you solved.,How do you handle multiple competing priorities?,Tell me about a time you improved a process.,How do you communicate technical information clearly?
Frequently asked questions
- What are the key responsibilities for a Cybersecurity Awareness Specialist at Securitas?
- The key responsibilities include administering phishing simulations, analyzing human risk trends, supporting cybersecurity awareness training, tracking metrics, and reporting on campaign outcomes for Securitas Security Services USA, Inc.
- Is the Cybersecurity Awareness Specialist position at Securitas remote?
- Yes, the Cybersecurity Awareness Specialist position at Securitas Security Services USA, Inc. is a remote position.
- What software and tools are used by the Cybersecurity Awareness Specialist?
- The role involves using Microsoft 365 (Excel, PowerPoint, Outlook, Teams), proficiency in MS Excel for data analysis, and experience with phishing simulation platforms like KnowBe4 and Microsoft Defender is preferred for this Cybersecurity Awareness Specialist role.
- What qualifications are preferred for the Cybersecurity Awareness Specialist role?
- Preferred qualifications for the Cybersecurity Awareness Specialist at Securitas include a Bachelor's degree in communications, information security, or IT, 1-3 years of experience in cybersecurity or compliance, experience with phishing simulations, and certifications like SSAP or CompTIA Security.
- How does Securitas Security Services USA, Inc. approach employee development for the Cybersecurity Awareness Specialist?
- Securitas Security Services USA, Inc. values employee development through training, offering opportunities to gain experience in cybersecurity, compliance, and human risk management. Preferred certifications are also noted for this Cybersecurity Awareness Specialist position.
- What kind of data analysis is expected from the Cybersecurity Awareness Specialist?
- The Cybersecurity Awareness Specialist is expected to compile, organize, and analyze phishing and training data using Microsoft Excel, creating pivot tables, charts, and summary reports to support leadership updates and track key performance indicators.
- What is the reporting structure for the Cybersecurity Awareness Specialist at Securitas?
- The Cybersecurity Awareness Specialist reports to the Manager, Cybersecurity Culture & Human Risk Management at Securitas Security Services USA, Inc.