Customer Operations Engineer

About Second Front Systems

Second Front Systems (2F) is seeking a skilled and motivated customer-facing DevSecOps Engineer to join the Customer Experience team. In this role, you'll spearhead our technical efforts to bring customers onboard to our DevSecOps platform (Game Warden). Second Front Systems is working to accelerate the transition and adoption of emerging technology into the national security ecosystem, including the Department of Defense. We are seeking professionals who want to operate on the front lines of an exciting and disruptive mission.

This Customer Operations Engineer role reports directly to the Director of Technical Delivery within the Customer Experience organization. We are a fast-growing entrepreneurial team working at the convergence of technology and national security. If this type of effort interests you, come join us!

Note: This role requires U.S. citizenship due to government contract requirements. Additionally, candidates must reside in one of our approved hiring hubs: DC/Maryland/Virginia, Raleigh/Durham/Chapel Hill, NC, Denver/Colorado Springs, CO, Dallas/Fort Worth, TX.

What You'll Do as a Customer Operations Engineer

As a Customer Operations Engineer at Second Front Systems, you’ll help deploy and support customer applications within our cloud-native Game Warden platform. You’ll play a key role in implementing, maintaining, and improving the infrastructure and workflows that enable secure, compliant deployments for Department of Defense and Intelligence Community customers. You’ll work as part of a cross-functional team to build, test, and operate cloud environments in line with DoD security and compliance standards. You’ll participate in research and development efforts that help enhance deployment pipelines, strengthen platform automation, and support new customer integrations. In this role, you’ll collaborate closely with engineers across multiple disciplines to troubleshoot issues, validate deployments, and contribute to ongoing improvements in reliability, performance, and security. You’ll have opportunities to grow your technical depth in areas like containerization, infrastructure as code, and continuous integration/continuous delivery (CI/CD), while working toward DoD 8570 compliance. We work in a fast-paced, agile environment where collaboration and adaptability are key. You’ll help implement solutions, document processes, and contribute to a culture of learning, innovation, and mission-driven excellence.

Skills You'll Bring To The Team

• Solid experience designing, implementing, and operating cloud-based infrastructure
• Hands-on experience with at least one major cloud provider: AWS, GCP, or Azure
• Strong working knowledge of containerized applications and orchestration tools
• Experience deploying and managing workloads with Kubernetes (EKS preferred)
• Familiarity with Helm for application packaging and deployment
• Experience using Infrastructure as Code tools (e.g., Pulumi, Terraform, CloudFormation)
• Understanding of image and container hardening best practices
• Awareness of CVEs and basic vulnerability management workflows
• Ability to develop, optimize, and debug scripts and automation tools
• Proficiency in at least one programming/scripting language (Go, Python, or Bash preferred)
• Experience implementing and maintaining CI/CD pipelines
• Clear communication and teamwork skills with cross-functional teams
• Strong attention to detail and ability to grasp complex technical concepts
• Good organizational and time management abilities
• Working knowledge of DevSecOps practices including automation and continuous security
• Familiarity with GitLab
• Familiarity with Google Workspaces

Preferred Qualifications

• 5-7 years of relevant experience
• Certified AWS Solutions Architect
• Experience as a Software Engineer or DevSecOps Engineer
• Certified Kubernetes Administrator (CKA)
• DoD 8570 compliance
• Strive to be both compassionate and direct with your feedback
• Team-oriented and inclusive with your actions
• View obstacles as opportunities for growth
• Strong interest in matters of national security
• Experience working in a startup environment
• Ability to adopt, create and iterate on changing procedures

Bonus Points

• Deep understanding of cloud-based networking
• Top Secret/SCI security clearance
• Experience with multiple cloud providers: AWS, GCP, Azure
• Active security clearance or ability to obtain a Top Secret-level security clearance
• Understanding of CVE’s and CVE remediation
• Familiarity with image and container hardening

Compensation & Benefits

The expected base salary range for this Customer Operations Engineer role is $135,000– $160,000. Final compensation will be based on factors such as experience, skills, level, and geographic location. This role may also be eligible for discretionary bonuses and equity grants as part of the total compensation package.

Second Front Systems offers competitive salary, 100% healthcare/vision/dental coverage, 401(k) + 3% company contribution, equity incentive plan, tech + office supplies stipend, annual professional development stipend, flexible paid time off + federal holidays off, parental leave, and referral bonuses. This is a full-time role with a "work from anywhere" policy.

Key skills/competency

• DevSecOps
• Cloud Infrastructure
• Kubernetes
• CI/CD Pipelines
• AWS / GCP / Azure
• Infrastructure as Code
• Containerization
• Security Compliance
• Automation
• Scripting (Go, Python, Bash)