Product Support Engineer Founding Member
@ Secfix

Hybrid
€50,000
Hybrid
Full Time
Posted 21 days ago

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XXXXXXXXX XXXXXXXXXXX XXXXXXXX****** @secfix.com
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Job Details

About Secfix

Secfix automates security compliance for SMBs in Europe. Our platform integrates with a company’s tech stack (like AWS, Azure AD, Jira, etc.), extracts data required for ISO 27001, GDPR, TISAX, and SOC 2 compliance and creates a checklist to become and remain compliant.

About Our Team

We are a fun, close-knit team on a mission to automate security and compliance. Backed by top investors including Octopus Ventures, Neosfer (Commerzbank) and founders of Signavio, we are currently a team of 24 and growing. We follow Y Combinator product principles and pride ourselves on a great remote culture. Our target market is a huge $97bn opportunity.

Role Responsibilities

Scope of this role:

  • 40% - Intercom chat support
  • 40% - Troubleshooting & QA
  • 20% - Documentation, process building & automation

As our first Product Support Engineer Founding Member, you will build the foundation of our customer support function by working closely with engineering and customer success teams. You will provide first-line support via Intercom chat, analyze technical issues using SQL, run QA tests on new features and build internal documentation and processes. You will also train Customer Success Managers and set the standard for future hires.

About You

You have 2–5 years of experience in technical product support in a B2B SaaS environment. You are comfortable analyzing logs and databases with SQL. Experience with support tools like Intercom or Zendesk is essential. Excellent communication skills in English and a proactive, organized work style are must.

What We Offer

  • 100% remote work with a virtual office in Gather
  • Industry-competitive local salaries
  • Generous equity package
  • 26 holiday days plus local public holidays
  • Comprehensive health insurance
  • €1,000 annual personal development budget
  • Remote workspace budget and co-working space access
  • Annual retreat (this year in Milan)
  • Latest tech equipment provided
  • Company-wide events and mentorship opportunities

Interview Process

  • 20 min intro call with talent team
  • Take home challenge
  • 45 min interview with CS Lead
  • 1h final "Virtual on-site" on Gather with team and co-founders

Key Skills/Competency

  • Technical Support
  • Troubleshooting
  • QA
  • SQL
  • Intercom
  • Documentation
  • Process Design
  • Customer Communication
  • Automation
  • B2B SaaS
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How to Get Hired at Secfix

🎯 Tips for Getting Hired

  • Research Secfix's culture: Understand their mission, investors, and remote work style.
  • Customize your resume: Highlight B2B SaaS support and SQL skills.
  • Showcase problem solving: Emphasize troubleshooting and QA expertise.
  • Prepare for chat support: Practice using Intercom or Zendesk.

📝 Interview Preparation Advice

Technical Preparation

Review SQL query fundamentals.
Practice troubleshooting logs and database issues.
Test QA methodologies on demo platforms.
Familiarize with support tools like Intercom.

Behavioral Questions

Describe conflict resolution in support scenarios.
Explain a time you solved a complex problem.
Share how you handle customer pressure.
Discuss teamwork in a remote setting.

Frequently Asked Questions