IT Support Specialist
Seattle Seahawks · Renton, WA
- On site
- Full-time
- $85,000 / year
- Renton, WA
Job highlights
- Provide technical support for computer systems and networks.
- Troubleshoot hardware, software, and network issues.
- Ensure security compliance and best practices.
- Support multiple locations and occasional after-hours.
- Requires IT degree or 1-3 years experience.
About the role
IT Support Specialist
The IT Support Specialist provides technical assistance and support for computer systems, hardware, software, and related technologies. This role is responsible for logging and responding to IT support requests, performing diagnostic tests, troubleshooting issues, and implementing effective solutions. The specialist supports multiple locations while ensuring adherence to organizational and industry security standards.
Essential Duties and Responsibilities
- Respond to support requests in person, by phone, and through the ticketing system.
- Guide users through troubleshooting and problem-solving processes.
- Install, modify, and repair computer hardware and software.
- Deploy and support computer peripherals and accessories.
- Ensure proper security hardening of network devices using industry-standard benchmarks.
- Troubleshoot network performance, bandwidth, connectivity, and access issues.
- Assist with mobile device management and support.
- Promote strong information security practices and ensure compliance with PCI-DSS, HIPAA, PII, and NFL ISRI requirements.
- Provide support at the Virginia Mason Athletic Center, Lumen Field, and other remote locations as needed and be available for after-hours support on occasion.
- Be available for occasional six-day work weeks and intermittent after-hours support.
- Manage hardware purchasing and provisioning.
- Troubleshoot and support printers, including hardware and management software.
- Support conference room A/V equipment, systems, and associated licensing.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Associate degree in Information Technology or a related field and/or 1–3 years of professional IT experience.
- Excellent written and verbal communication skills, with the ability to translate technical concepts for non-technical users.
- Strong organizational skills, including thorough documentation and record-keeping.
- Effective analytical and problem-solving abilities.
- Familiarity with Microsoft 365 administrative tools such as Intune, Azure AD/identity, Exchange, and SharePoint.
- Basic understanding of PowerShell and/or other scripting languages.
- Experience with hybrid environments, including on-prem Active Directory and Azure AD.
Key skills/competency
- IT Support
- Troubleshooting
- Hardware
- Software
- Network
- Microsoft 365
- Azure AD
- PowerShell
- Security
- Customer Service
Skills & topics
- IT Support Specialist
- Technical Support
- Help Desk
- Computer Hardware
- Software Installation
- Network Troubleshooting
- Microsoft 365
- Azure AD
- PowerShell
- Information Security
- IT
- Seattle Seahawks
- Virginia Mason Athletic Center
- Lumen Field
- Remote Support
How to get hired
- Tailor your resume: Highlight relevant IT support experience, technical skills (Microsoft 365, Azure AD, PowerShell), and security compliance knowledge. Quantify achievements whenever possible.
- Craft a strong cover letter: Express your passion for the Seahawks and explain how your IT expertise can benefit the organization, mentioning your understanding of multi-location support.
- Prepare for technical questions: Be ready to discuss common troubleshooting scenarios for hardware, software, and network issues, as well as your experience with security protocols.
- Demonstrate problem-solving skills: During the interview, use the STAR method to provide specific examples of how you've resolved complex IT issues and supported users effectively.
- Showcase communication ability: Emphasize your skill in explaining technical concepts to non-technical individuals and your customer-centric approach to IT support.
Technical preparation
Practice troubleshooting common hardware/software issues.,Familiarize yourself with Microsoft 365 admin tools.,Review basic PowerShell scripting and Azure AD.,Understand network connectivity and security hardening.
Behavioral questions
Describe a complex technical issue you solved.,How do you handle difficult user requests?,Give an example of ensuring security compliance.,How do you prioritize multiple support tickets?
Frequently asked questions
- What is the salary range for the IT Support Specialist at the Seattle Seahawks?
- The salary range for the IT Support Specialist position at the Seattle Seahawks is $80,170 – $85,000 annually. This range may vary based on factors such as education, experience, and skills.
- What are the primary responsibilities of an IT Support Specialist for the Seattle Seahawks?
- As an IT Support Specialist for the Seattle Seahawks, your primary responsibilities include providing technical assistance for computer systems, hardware, and software; responding to support requests; troubleshooting issues; ensuring security compliance; and supporting various locations and users.
- What qualifications are needed for the IT Support Specialist role at the Seattle Seahawks?
- To qualify for the IT Support Specialist role at the Seattle Seahawks, you typically need an Associate degree in Information Technology or a related field, or 1-3 years of professional IT experience. Strong communication, organizational, and problem-solving skills are also essential, along with familiarity with Microsoft 365 tools and hybrid environments.
- Does the IT Support Specialist role at the Seattle Seahawks require after-hours support?
- Yes, the IT Support Specialist role at the Seattle Seahawks may require occasional after-hours support and availability for intermittent six-day work weeks, depending on the needs of the IT department.
- What kind of security compliance is the IT Support Specialist expected to uphold for the Seattle Seahawks?
- The IT Support Specialist is expected to promote strong information security practices and ensure compliance with PCI-DSS, HIPAA, PII, and NFL ISRI requirements. This includes performing security hardening of network devices.
- What specific Microsoft 365 tools are relevant for the IT Support Specialist role at the Seattle Seahawks?
- Familiarity with Microsoft 365 administrative tools such as Intune, Azure AD/identity, Exchange, and SharePoint is required for the IT Support Specialist role at the Seattle Seahawks.
- Can I apply for the IT Support Specialist job at the Seattle Seahawks if I have less than 1-3 years of experience but a relevant degree?
- Yes, an Associate degree in Information Technology or a related field can be substituted for 1-3 years of professional IT experience for the IT Support Specialist position at the Seattle Seahawks.