Customer Service

@ Seal Company Enterprises, Inc

Basic Function

The primary function of Customer Service is to support Seal Company's sales objectives by maintaining ongoing sales initially established by the Account Manager. The role involves supporting, seeking, contacting, and negotiating with current customers to attain sales for the Company. Responsibilities include preparing and communicating customer price quotations, offering technical order assistance when necessary, and generating accurate customer quotations and sales orders.

Duties and Responsibilities

• Review specifications and purchase order terms.
• Notify purchasing on inventory shortages.
• Generate and follow up on customer quotations.
• Identify decision makers and targeted leads.
• Collaborate with the Account Manager on daily activities.
• Generate accurate sales orders and confirm production ship dates.
• Maintain customer information in CRM and settle complaints.
• Stay informed on competitors' policies and tactics.

Requirements

Required: High School Diploma/GED and 2 years’ experience in a customer service or sales role. Preferred: Business Administration degree and 3 years’ experience.

Key Skills/Competency

Customer Service, Sales Support, Quotations, CRM, Order Processing, Negotiation, Communication, Customer Satisfaction, Specification Review, Inventory Management