Data Analyst

Data Analyst

SCRAM Systems, Inc. is looking for a SCRAMNet Data Analyst to provide customer support for all our products and services, including analysis of SCRAM data.

Schedule

Thursday-Sunday 9am-8pm MST

Duties and Responsibilities

• Review and calculate all incoming alerts for customers to determine if established criteria are met.
• Send all qualified alerts to the Peer Review team.
• Address all reviewed alert dispositions and add to the customers Daily Action Plan within the established time frame.
• Review the 'Workload Page' and follow-up on all unresolved/previously worked alerts.
• Generate the Daily Action Plans for external customers for client events by the departmental established time frame.
• Regenerate the Daily Action Plans (DAP’s) for external customers after post-delivery confirmations by review board.
• Create a case in Sales Force for all customer interactions, including all inbound calls and emails.
• Support new customers in set up of SCRAMNet for agencies, courts and judges.
• Assist customers in preparing 'Non-Compliance Reports' and court reports for confirmed events resulting in formal court hearings.
• Answer first tier calls for all AM, EM or GPS general inquiries.
• Address cases that are received by phone, e-mail, or web within the same business day.
• Perform Client Verification (CVC) calls on EM clients (outbound only) within the established time frame.
• Other duties as assigned.

Skills and Abilities

• Strong analytical skills
• Strong attention to detail
• Ability to multi-task
• Strong written and verbal communication skills to convey technical concepts
• Possess strong interpersonal and customer interaction skills
• Works well in a cross functional team environment

Education and Experience

• Bachelor’s degree preferred
• High School Diploma or equivalent required
• Level 1 Certification required upon employment
• Criminal Justice background preferred
• Previous experience in a technical role involving analyzing data for trending and reporting
• Previous Customer Service background preferred

Physical Requirements (With Or Without Reasonable Accommodation)

• Sitting: Over 70%
• Standing: Under 15%

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Key skills/competency

• Data Analysis
• Customer Support
• SCRAMNet
• Salesforce
• Alert Analysis
• Report Generation
• Technical Support
• Communication Skills
• Attention to Detail
• Problem Solving