Data Analyst I
SCRAM Systems · United States
- Hybrid
- Full-time
- $60,000 / year
- United States
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Job highlights
- Analyze SCRAM data and customer alerts.
- Provide customer support via calls and emails.
- Generate daily action and compliance reports.
- Utilize Salesforce for case management.
- Requires strong analytical and communication skills.
About the role
Data Analyst
SCRAM Systems, Inc. is looking for a SCRAMNet Data Analyst to provide customer support for all our products and services, including analysis of SCRAM data.
Schedule
Thursday-Sunday 9am-8pm MST
Duties and Responsibilities
- Review and calculate all incoming alerts for customers to determine if established criteria are met.
- Send all qualified alerts to the Peer Review team.
- Address all reviewed alert dispositions and add to the customers Daily Action Plan within the established time frame.
- Review the 'Workload Page' and follow-up on all unresolved/previously worked alerts.
- Generate the Daily Action Plans for external customers for client events by the departmental established time frame.
- Regenerate the Daily Action Plans (DAP’s) for external customers after post-delivery confirmations by review board.
- Create a case in Sales Force for all customer interactions, including all inbound calls and emails.
- Support new customers in set up of SCRAMNet for agencies, courts and judges.
- Assist customers in preparing 'Non-Compliance Reports' and court reports for confirmed events resulting in formal court hearings.
- Answer first tier calls for all AM, EM or GPS general inquiries.
- Address cases that are received by phone, e-mail, or web within the same business day.
- Perform Client Verification (CVC) calls on EM clients (outbound only) within the established time frame.
- Other duties as assigned.
Skills and Abilities
- Strong analytical skills
- Strong attention to detail
- Ability to multi-task
- Strong written and verbal communication skills to convey technical concepts
- Possess strong interpersonal and customer interaction skills
- Works well in a cross functional team environment
Education and Experience
- Bachelor’s degree preferred
- High School Diploma or equivalent required
- Level 1 Certification required upon employment
- Criminal Justice background preferred
- Previous experience in a technical role involving analyzing data for trending and reporting
- Previous Customer Service background preferred
Physical Requirements (With Or Without Reasonable Accommodation)
- Sitting: Over 70%
- Standing: Under 15%
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Key skills/competency
- Data Analysis
- Customer Support
- SCRAMNet
- Salesforce
- Alert Analysis
- Report Generation
- Technical Support
- Communication Skills
- Attention to Detail
- Problem Solving
Skills & topics
- Data Analyst
- SCRAM Systems
- Customer Support
- Data Analysis
- SCRAMNet
- Salesforce
- Alert Analysis
- Report Generation
- Technical Support
- Criminal Justice
How to get hired
- Tailor your resume: Highlight analytical skills and customer service experience relevant to data analysis and SCRAM Systems.
- Showcase technical skills: Emphasize experience with data analysis, reporting, and CRM systems like Salesforce.
- Demonstrate customer focus: Detail your ability to handle customer inquiries and provide technical support.
- Address the schedule: Confirm your availability for the Thursday-Sunday MST schedule.
- Prepare for behavioral questions: Be ready to discuss your attention to detail and problem-solving abilities.
Technical preparation
Practice data analysis and report generation.,Familiarize yourself with Salesforce CRM.,Understand alert and compliance reporting.,Review SCRAMNet functionalities.
Behavioral questions
How do you handle high-volume alert reviews?,Describe a time you managed customer issues.,How do you ensure accuracy in data analysis?,How do you prioritize tasks with multiple deadlines?
Frequently asked questions
- What is the work schedule for the Data Analyst role at SCRAM Systems?
- The Data Analyst position at SCRAM Systems operates on a Thursday-Sunday schedule, from 9 am to 8 pm MST.
- What are the primary responsibilities of a Data Analyst at SCRAM Systems?
- The primary responsibilities include analyzing SCRAM data, reviewing incoming alerts, generating reports, managing customer interactions in Salesforce, and providing first-tier technical support.
- What qualifications are preferred for the Data Analyst position?
- A Bachelor's degree is preferred, along with a High School Diploma or equivalent. A Level 1 Certification is required upon employment. Experience in a technical data analysis role and customer service is also preferred, as is a background in Criminal Justice.
- What technical skills are essential for this Data Analyst role?
- Essential technical skills include strong analytical abilities, attention to detail, the ability to multitask, and proficiency in analyzing data for trending and reporting. Experience with Salesforce is also beneficial.
- Does SCRAM Systems offer remote work for the Data Analyst position?
- The job description specifies a schedule and MST time zone, suggesting an on-site or hybrid arrangement, but does not explicitly state remote work is offered. It is best to confirm during the application process.
- How does SCRAM Systems handle customer interactions for the Data Analyst role?
- Customer interactions are managed by creating cases in Salesforce for all inbound calls and emails, answering first-tier inquiries, and performing Client Verification (CVC) calls for EM clients.
- What is the importance of SCRAMNet in this Data Analyst role?
- SCRAMNet is a core product for which the Data Analyst will provide customer support and analyze data. Experience with SCRAMNet or similar systems is valuable.
- What kind of reports will a Data Analyst at SCRAM Systems generate?
- A Data Analyst will be responsible for generating Daily Action Plans for external customers, including after post-delivery confirmations, and assisting customers in preparing 'Non-Compliance Reports' and court reports.