Staff Technical Product Manager-Internal Tools & Platforms

The Utilities & Tools team builds scalable digital products that provide horizontal support across the company. Our products power some of our most visible customer-facing touchpoints along with the internal tools that ensure a world-class customer experience. 

As a Staff Product Manager, you will take on complex, ambiguous problems and address them by developing and launching internal tools to support operations now through post-SOP. Your portfolio will adapt to meet business needs, and could include areas such as workflow and case management, scheduling, internal platform services, or other emerging needs that surface as the business evolves. We are looking for a product leader with the range and judgment to flex across challenge areas and drive them to resolution. 

This is a hands-on individual contributor role reporting to the Senior Manager of Digital Products. You will work across products at varying stages of maturity, often without a clearly defined problem space at the outset. We are hiring for the ability to operate across domains, get up to speed quickly, and bring structure to the unstructured. 

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

Tackle Emerging Challenges and Opportunities 

Take on new challenges and opportunity areas as they surface, often before the problem is fully understood. Partner with stakeholders to surface pain points, diagnose root causes, and identify common themes. Evaluate the cost and timing of intervention and turn those insights into a roadmap that accelerates impact. Be willing to discard early framings as you learn more, and willing to commit once the evidence supports it. 

Build 0-to-1 and Evolve 1-to-N 

Stand up new products and platform capabilities from scratch when the need is clear, and take ownership of in-flight tools that need to scale or be rethought. Move comfortably between greenfield work and established systems to develop them for scale and longevity. 

Cross-functional Leadership 

Partner closely with business stakeholders, engineering, design, and other product teams. Influence architecture and integration decisions without direct authority. Identify, communicate, and actively manage risk associated with complex cross-organizational interdependencies, adjusting scope and sequencing to keep outcomes on track.

Location & Travel Expectations:

• This role will be remote.
• Applicants should expect that the role may require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring: 

7+ years of product management experience, with a track record of supporting a range of product types or business domains over the course of your career. 3+ years of experience leading enterprise-scale platforms. 

You should have a track record of shipping technical products that serve both end-customer experiences and internal operational users, including products you stood up from scratch and products you inherited and evolved. 

Technical Expertise 

Strong technical fluency across modern product and platform concepts, including: 

• The ability to manage products holistically from data models and backend services through to the UI and the user experience that sits on top of them 
• Integration patterns with third-party APIs and internal source-of-truth systems 
• Operational considerations for systems that handle customer and payment data responsibly 
• Current best practices for building AI features in enterprise environments, with attention to the needs of business users and the operational realities of deploying AI into established workflows 

You do not need to be an engineer, but you should be fluent enough in these areas to make sound architectural tradeoffs, push back on technical decisions when warranted, and earn the trust of senior engineers. 

Skills 

• High tolerance for ambiguity, and the ability to bring structure to undefined problem spaces without prematurely closing off options 
• Strong product judgment and the ability to develop pragmatic solutions to messy, multi-system problems 
• Pattern recognition across domains, with the ability to draw on prior experience to accelerate ramp-up in unfamiliar areas 
• A flexible mindset and the ability to move fluidly between early-stage discovery work and scaling in-flight products 
• Scrappy and resourceful, with a strong bias toward action across both 0-to-1 and 1-to-N stages 
• Clear written and verbal communication, with the ability to align senior stakeholders and partner organizations around a shared direction 
• Comfort owning outcomes in environments where authority is earned through influence rather than reporting lines 

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $140,000.00 - $170,000.00

Initial California base salary range = 154,000 - $187,000

Internal leveling code: IC8