Operational Strategy Specialist, Technology Sol...
@ Scotiabank

Toronto, ON
CA$120,000
On Site
Full Time
Posted 21 days ago

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XXXXXXXXX XXXXXXXXX XXXXXXXX****** @scotiabank.com
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Job Details

About the Role

The Operational Strategy Specialist supports global service desk operations by driving standardization, operational efficiency, and service excellence. This role advances digital transformation and ensures new technologies are adopted effectively across teams.

Main Responsibilities

  • Operational Analysis & Standardization: Assess global service desk operations to implement best practices.
  • Process Design & Execution: Develop standardized processes to improve efficiency.
  • Performance Reporting: Build dashboards and track KPIs/SLA metrics with Power BI, Excel, ServiceNow, and Cisco UCCX.
  • Onboarding & Enablement: Support new application rollouts with documentation and training.
  • Project Support & Initiative Management: Coordinate tasks, track progress, and lead strategic projects.
  • Stakeholder Engagement & Change Management: Facilitate collaboration and support smooth technology rollouts.
  • Product Expertise: Utilize ServiceNow Service Desk functions effectively.

Candidate Profile

Candidates have a graduate degree in Computer Science or 5+ years of IT experience, proven analytical and data-driven problem-solving skills, and are proficient in MS Office. They are experienced in ITSM platforms like ServiceNow, understand ITIL, and excel in communication, leadership, and multi-tasking in high volume IT environments.

What We Offer

  • Diversity, Equity, Inclusion & Allyship initiatives.
  • Accessibility and Workplace Accommodations.
  • Upskilling through online courses and development opportunities.
  • Competitive rewards, bonus, flexible vacation, and benefits from day one.
  • Community Engagement programs.

Location

Toronto, Ontario, Canada

Key skills/competency

  • Operational Analysis
  • Standardization
  • Process Design
  • Performance Reporting
  • Project Management
  • Change Management
  • Stakeholder Engagement
  • ServiceNow
  • ITIL
  • Digital Transformation
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How to Get Hired at Scotiabank

🎯 Tips for Getting Hired

  • Research Scotiabank's culture: Understand their strategic goals and values.
  • Customize your resume: Align skills with operational strategy and ITSM.
  • Highlight key analytics: Include Power BI and Excel expertise.
  • Prepare for interviews: Practice process improvement and stakeholder examples.

📝 Interview Preparation Advice

Technical Preparation

Review Power BI dashboard creation techniques
Practice Excel data analysis and reporting
Familiarize with ServiceNow functionalities
Understand Cisco UCCX basics and integrations

Behavioral Questions

Describe teamwork in challenging projects
Explain handling process improvements effectively
Share experiences with managing change
Discuss collaboration with diverse teams

Frequently Asked Questions