What technical skills does Scotiabank seek for the Operational Strategy Specialist role?

Scotiabank values proficiency in tools such as Power BI, Excel, ServiceNow, and Cisco UCCX, combined with ITSM knowledge and ITIL framework understanding.

How important is stakeholder engagement for the Operational Strategy Specialist at Scotiabank?

Stakeholder engagement is critical as the role requires cross-functional collaboration and effective change management to drive operational improvements.

What educational or experience background is preferred for this Operational Strategy Specialist position at Scotiabank?

Candidates with a degree in Computer Science or 5+ years of IT experience, especially within high volume customer environments, are preferred.

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This job post expired on November 8, 2025

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Operational Strategy Specialist, Technology Solutions and Support

Scotiabank

Toronto, ONOn Site

Original Job Summary

About the Role

The Operational Strategy Specialist supports global service desk operations by driving standardization, operational efficiency, and service excellence. This role advances digital transformation and ensures new technologies are adopted effectively across teams.

Main Responsibilities

Operational Analysis & Standardization: Assess global service desk operations to implement best practices.
Process Design & Execution: Develop standardized processes to improve efficiency.
Performance Reporting: Build dashboards and track KPIs/SLA metrics with Power BI, Excel, ServiceNow, and Cisco UCCX.
Onboarding & Enablement: Support new application rollouts with documentation and training.
Project Support & Initiative Management: Coordinate tasks, track progress, and lead strategic projects.
Stakeholder Engagement & Change Management: Facilitate collaboration and support smooth technology rollouts.
Product Expertise: Utilize ServiceNow Service Desk functions effectively.

Candidate Profile

Candidates have a graduate degree in Computer Science or 5+ years of IT experience, proven analytical and data-driven problem-solving skills, and are proficient in MS Office. They are experienced in ITSM platforms like ServiceNow, understand ITIL, and excel in communication, leadership, and multi-tasking in high volume IT environments.

What We Offer

Diversity, Equity, Inclusion & Allyship initiatives.
Accessibility and Workplace Accommodations.
Upskilling through online courses and development opportunities.
Competitive rewards, bonus, flexible vacation, and benefits from day one.
Community Engagement programs.

Location

Toronto, Ontario, Canada

Key skills/competency

Operational Analysis
Standardization
Process Design
Performance Reporting
Project Management
Change Management
Stakeholder Engagement
ServiceNow
ITIL
Digital Transformation

How to Get Hired at Scotiabank

🎯 Tips for Getting Hired

Research Scotiabank's culture: Understand their strategic goals and values.
Customize your resume: Align skills with operational strategy and ITSM.
Highlight key analytics: Include Power BI and Excel expertise.
Prepare for interviews: Practice process improvement and stakeholder examples.

📝 Interview Preparation Advice

Technical Preparation

Review Power BI dashboard creation techniques

Practice Excel data analysis and reporting

Familiarize with ServiceNow functionalities

Understand Cisco UCCX basics and integrations

Behavioral Questions

Describe teamwork in challenging projects

Explain handling process improvements effectively

Share experiences with managing change

Discuss collaboration with diverse teams

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