Operational Strategy Specialist, Technology Sol... @ Scotiabank
placeToronto, ON
attach_money CA$120,000
businessOn Site
scheduleFull Time
Posted 20 hours ago
Your Application Journey
Interview
Email Hiring Manager
****** @scotiabank.com
Recommended after applying
Job Details
About the Role
The Operational Strategy Specialist supports global service desk operations by driving standardization, operational efficiency, and service excellence. This role advances digital transformation and ensures new technologies are adopted effectively across teams.
Main Responsibilities
- Operational Analysis & Standardization: Assess global service desk operations to implement best practices.
- Process Design & Execution: Develop standardized processes to improve efficiency.
- Performance Reporting: Build dashboards and track KPIs/SLA metrics with Power BI, Excel, ServiceNow, and Cisco UCCX.
- Onboarding & Enablement: Support new application rollouts with documentation and training.
- Project Support & Initiative Management: Coordinate tasks, track progress, and lead strategic projects.
- Stakeholder Engagement & Change Management: Facilitate collaboration and support smooth technology rollouts.
- Product Expertise: Utilize ServiceNow Service Desk functions effectively.
Candidate Profile
Candidates have a graduate degree in Computer Science or 5+ years of IT experience, proven analytical and data-driven problem-solving skills, and are proficient in MS Office. They are experienced in ITSM platforms like ServiceNow, understand ITIL, and excel in communication, leadership, and multi-tasking in high volume IT environments.
What We Offer
- Diversity, Equity, Inclusion & Allyship initiatives.
- Accessibility and Workplace Accommodations.
- Upskilling through online courses and development opportunities.
- Competitive rewards, bonus, flexible vacation, and benefits from day one.
- Community Engagement programs.
Location
Toronto, Ontario, Canada
Key skills/competency
- Operational Analysis
- Standardization
- Process Design
- Performance Reporting
- Project Management
- Change Management
- Stakeholder Engagement
- ServiceNow
- ITIL
- Digital Transformation
How to Get Hired at Scotiabank
🎯 Tips for Getting Hired
- Research Scotiabank's culture: Understand their strategic goals and values.
- Customize your resume: Align skills with operational strategy and ITSM.
- Highlight key analytics: Include Power BI and Excel expertise.
- Prepare for interviews: Practice process improvement and stakeholder examples.
📝 Interview Preparation Advice
Technical Preparation
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Review Power BI dashboard creation techniques
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Practice Excel data analysis and reporting
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Familiarize with ServiceNow functionalities
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Understand Cisco UCCX basics and integrations
Behavioral Questions
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Describe teamwork in challenging projects
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Explain handling process improvements effectively
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Share experiences with managing change
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Discuss collaboration with diverse teams
Frequently Asked Questions
What technical skills does Scotiabank seek for the Operational Strategy Specialist role?
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How important is stakeholder engagement for the Operational Strategy Specialist at Scotiabank?
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What educational or experience background is preferred for this Operational Strategy Specialist position at Scotiabank?
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