Manager, Communications

About the Role: Manager, Communications

The Manager, Communications, International & Global Transaction Banking (IGTB) at Scotiabank plays a critical role in shaping and delivering strategic communications. This position supports business priorities, drives employee engagement, and enhances leadership visibility across Scotiabank’s extensive international footprint. IGTB is a robust and diverse business, operating across multiple geographies and supporting a wide range of clients in Latin America and the Caribbean, including Retail, Commercial, Corporate, Wealth, Global Banking & Markets, and Global Transaction Banking clients.

This role involves close collaboration with business lines, corporate functions, markets, and communications stakeholders to translate strategic objectives into clear, compelling narratives. These narratives are essential for driving understanding, alignment, and engagement throughout the organization. The Manager, Communications will support the planning, development, and execution of internal and external communications initiatives, ensuring consistency with IGTB, Global Corporate Affairs, and all-Bank plans and priorities. Key portfolios for this role include content creation, project management, reporting, and the development of comprehensive communications strategies.

Key Responsibilities

• Manage communications projects from inception to completion, including defining objectives, scope, timelines, managing risks, executing, and evaluating post-delivery.
• Lead editorial planning and content governance for all IGTB channels, maintaining calendars, securing approvals, ensuring version control, and preparing audit-ready documentation.
• Develop high-quality written communications such as executive messages, announcements, presentations, briefing notes, speaking remarks, campaign content, and social media posts.
• Source and develop engaging content for various Scotiabank channels, including newsroom, social media, and others.
• Leverage data, analytics, and insights to inform communications decisions, measure effectiveness, track engagement, and continuously improve outcomes.
• Build and maintain robust reporting frameworks, dashboards, and performance summaries to provide leadership visibility and support informed decision-making.
• Oversee and maintain SharePoint and other related collaboration platforms, ensuring they function as central hubs for communications content, reporting, channel management, and audit support.
• Ensure that all communications processes, documentation, and controls adhere to internal governance, risk, and compliance requirements, maintaining alignment with global and regional communications partners.
• Coordinate and support internal events, covering planning, logistics, communications materials, post-event reporting, and follow-ups.
• Represent IGTB communications in various working teams and during periodic cross-functional status meetings.
• Cultivate strong relationships within Global Corporate Affairs to advance the team’s communications objectives.
• Understand and apply the Bank’s risk appetite and risk culture in daily activities and decisions.
• Exercise sound judgment and discretion when handling sensitive, confidential, or business-critical information.
• Actively pursue effective and efficient operations in accordance with Scotiabank’s Values, Code of Conduct, and Global Sales Principles, ensuring adequate adherence to day-to-day business controls to meet obligations regarding operational, compliance, AML/ATF/sanctions, and conduct risk.

Skills and Qualifications

We are looking for a candidate who possesses the following:

• A post-secondary degree in Communications, Journalism, or a related field, or equivalent professional experience.
• Five or more years of experience in internal or corporate communications, with a preference for experience within a financial services environment.
• Fluency in both Spanish and English (written and spoken) is essential to effectively support Scotiabank’s international markets.
• Proven ability to solve problems and navigate complex organizational environments.
• Excellent project management skills, coupled with a high level of accountability for project quality and timely completion.
• Exceptional writing and editing skills, demonstrating strength in storytelling, message framing, and crafting content for executive audiences.
• Strong analytical capabilities, with practical experience using data and insights to measure communications performance and inform strategic decisions.
• Hands-on experience in developing reports, dashboards, and performance summaries for leadership.
• Solid knowledge of collaboration and content management platforms such as SharePoint, and emerging communication platforms, including their governance, controls, and documentation.
• Comfort operating effectively in a fast-paced, deadline-driven, and matrixed organizational environment.
• Strong interpersonal skills and a collaborative mindset, comfortable engaging with partners across different geographies.
• Ability to foster a collaborative team environment and contribute positively to group dynamics and shared goals.
• High attention to detail, strong organizational skills, and the ability to manage ambiguity.
• Strong proficiency in Microsoft tools, including Excel, PowerPoint, Word, and related productivity platforms.
• Ability to balance multiple priorities and work independently while providing regular reporting and updates.
• Demonstrated flexibility and a willingness to undertake tasks beyond core responsibilities.
• A commitment to curiosity, creativity, continuous learning, and professional growth.

Key Skills/Competency

• Strategic Communications
• Employee Engagement
• Leadership Visibility
• Content Creation
• Project Management
• Internal Communications
• External Communications
• Reporting & Analytics
• SharePoint Management
• Bilingual (English/Spanish)