IT Operations Analyst

Overview

Tangerine, part of Scotiabank, is Canada’s leading direct bank offering flexible banking, innovative products, and award-winning client service. The IT Operations Analyst plays a critical role in maintaining and supporting Tangerine's IT systems and production data centers in a 24/7 environment.

Responsibilities

• Execute daily, weekly, and monthly operational procedures.
• Monitor production systems and ensure continuous service availability.
• Provide 24/7 on-site support, including after-hours help desk coverage.
• Manage incidents, service requests and report issues promptly.
• Support data center operations including hardware, cable management, and vendor interactions.
• Participate in IT projects and assist in developing operational procedures.
• Create and maintain production access accounts and logical access administration.

Qualifications

Candidates should possess a University or College Degree or equivalent experience along with 6+ years in Production Operations or IT support roles. Experience with enterprise scheduling, monitoring tools, and ITIL processes is essential.

What Makes This Role Special?

• 24/7 on-site operational responsibility.
• Work in a fast-paced and dynamic IT environment.
• Direct impact on critical banking systems.
• Opportunities for process improvement and technical growth.

Key Skills/Competency

Production, Monitoring, Incident Management, ITIL, Data Center, Scheduling, Vendor, Support, Unix, Windows