IT Operations Analyst
@ Scotiabank

Toronto, ON
CA$90,000
On Site
Full Time
Posted 12 hours ago

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XXXXXXXXX XXXXXXXXXXXXX XXXXXXXXXX****** @scotiabank.com
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Job Details

Overview

Tangerine, part of Scotiabank, is Canada’s leading direct bank offering flexible banking, innovative products, and award-winning client service. The IT Operations Analyst plays a critical role in maintaining and supporting Tangerine's IT systems and production data centers in a 24/7 environment.

Responsibilities

  • Execute daily, weekly, and monthly operational procedures.
  • Monitor production systems and ensure continuous service availability.
  • Provide 24/7 on-site support, including after-hours help desk coverage.
  • Manage incidents, service requests and report issues promptly.
  • Support data center operations including hardware, cable management, and vendor interactions.
  • Participate in IT projects and assist in developing operational procedures.
  • Create and maintain production access accounts and logical access administration.

Qualifications

Candidates should possess a University or College Degree or equivalent experience along with 6+ years in Production Operations or IT support roles. Experience with enterprise scheduling, monitoring tools, and ITIL processes is essential.

What Makes This Role Special?

  • 24/7 on-site operational responsibility.
  • Work in a fast-paced and dynamic IT environment.
  • Direct impact on critical banking systems.
  • Opportunities for process improvement and technical growth.

Key Skills/Competency

Production, Monitoring, Incident Management, ITIL, Data Center, Scheduling, Vendor, Support, Unix, Windows

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How to Get Hired at Scotiabank

🎯 Tips for Getting Hired

  • Customize your resume: Highlight production operations and IT support skills.
  • Research Scotiabank: Understand their culture and Orange values.
  • Emphasize technical expertise: List ITIL, scheduling, and data center experience.
  • Prepare examples: Demonstrate handling of incidents and system monitoring.

📝 Interview Preparation Advice

Technical Preparation

Review enterprise scheduling tools.
Practice Unix and Windows troubleshooting.
Study ITIL and incident management.
Familiarize with data center maintenance.

Behavioral Questions

Describe handling high-pressure incidents.
Explain teamwork in crisis situations.
Discuss past 24/7 support experiences.
Share examples of process improvements.

Frequently Asked Questions