Consultant, Digitization & Automation

Consultant, Digitization & Automation

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As the Consultant, Digitization & Automation, you will be responsible for supporting the Sr. Manager, Digitization & Automation in delivery of HR technology solutions to drive continued improvements and resolves HR Product issues escalated from various HR functional areas. Contributes to the overall success of the Digitization and Automation globally ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. This team is a Product Owner team for all HR tools & technologies in HR.

Key Responsibilities

• Provide Tier 2 technical support for HR applications, resolving system issues escalated from HR Services.
• Manage user system access, SAP SuccessFactors Role-Based permissions, and related service requests.
• Ensure HRIS system updates are aligned with governance models and internal policies.
• Identify and mitigate risks in system procedures through automated processes.
• Create and maintain procedural documentation for enhanced or newly developed HR applications.
• Provides business analysis support to projects and initiatives by working closely with the product owners.
• Facilitate and assist in business user acceptance testing.
• Collaborates with technology teams in the coordination and scheduling of system updates and system configuration.
• Participate in meetings and collaborate with stakeholders to support business asks.
• Analyze user trends and research best practices in HR technologies to provide insights to product teams.
• Perform data analysis to resolve issues and support decision-making.
• Coach and upskill team members through knowledge sharing and training.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

Required Skills and Experience

• 3+ years of experience in technology-related roles, preferably with HR systems such as SAP SuccessFactors, PEGA or ServiceNow.
• Strong understanding of HR processes, programs, and organizational complexity.
• Proven experience managing role-based permissions and HRIS security protocols.
• Strong analytical and problem-solving skills.
• Attention to detail and ability to manage multiple priorities and meet deadlines.
• Effective written and verbal communication skills.
• Fluency in English is required; French or Spanish (written and spoken) is considered an asset.

Location

This position is located in Toronto, Ontario, Canada.

About Scotiabank

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

Diversity and Inclusion

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

Key skills/competency

• HRIS
• SAP SuccessFactors
• ServiceNow
• PEGA
• Technical Support
• Data Analysis
• Business Analysis
• System Administration
• Process Automation
• Risk Management