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Client Service Specialist Commercial Banking

Scotiabank

Halifax, NSOn Site

Original Job Summary

About the Client Service Specialist Commercial Banking Role

Join a purpose driven winning team at Scotiabank, committed to results in an inclusive, high-performing culture. In this role, you support Relationship Managers by providing seamless, end-to-end banking service to new and existing clients.

Key Responsibilities

  • Resolve client inquiries and educate customers on banking processes.
  • Ensure quality customer experience with adherence to SLAs.
  • Support onboarding by collecting accurate client information.
  • Coordinate with internal partners for prompt account activation.
  • Adhere to compliance requirements including AML/KYC processes.
  • Champion a customer focused culture and high-performance environment.

Requirements

The ideal candidate has a college/university degree or equivalent work experience, 1 to 3 years of experience in Financial Services or a related industry, and strong organizational, interpersonal, and communication skills. Familiarity with Microsoft Office applications such as MS Outlook and MS Teams is required.

Key skills/competency

  • Relationship Management
  • Onboarding
  • KYC
  • AML
  • Customer Service
  • Risk Assessment
  • Compliance
  • Financial Services
  • Microsoft Office
  • Commercial Banking

Location

Halifax, Nova Scotia, Canada

How to Get Hired at Scotiabank

🎯 Tips for Getting Hired

  • Research Scotiabank's culture: Study their mission and values on LinkedIn and Glassdoor.
  • Customize your resume: Highlight customer service and compliance skills.
  • Emphasize relevant experience: Focus on financial services and onboarding practices.
  • Prepare for behavioral interviews: Review scenarios on teamwork and conflict resolution.

📝 Interview Preparation Advice

Technical Preparation

Review AML and KYC regulatory guidelines.
Practice Microsoft Office, especially Outlook and Teams.
Study banking transaction processes and compliance protocols.
Familiarize with client onboarding systems and software.

Behavioral Questions

Describe a time you solved client challenges.
Explain your approach to managing deadlines.
Share a situation dealing with process ambiguities.
Discuss how you prioritize multiple customer tasks.