Business System Analyst

The Team

Scotiabank continues to lead in Payments technology and innovation. We’re modernizing the way money moves — building transparent, reliable, and scalable systems that serve millions while fostering a culture of curiosity, continuous learning, and collaboration.

If you thrive on solving complex problems, love connecting dots between technology and business, and aren’t afraid to challenge how things have always been done, this is your opportunity to make a real impact in the trillion-dollar Payments industry.

The Role

As a Business System Analyst, you will be at the center of strategic transformation — translating business goals into innovative technology solutions. You’ll collaborate across business and technology teams to deliver capabilities that shape the next generation of Payments at Scotiabank.

This is an opportunity to learn, lead, and influence change in an environment that values curiosity, critical thinking, and progress over process.

Is this role right for you?

• Lead the discovery, analysis, and documentation of business requirements that drive strategic transformation.
• Collaborate with cross-functional teams — product, technology, operations, and external partners — to define, design, and deliver end-to-end payment solutions.
• Challenge assumptions and bring forward creative ideas to simplify, automate, and improve processes.
• Facilitate workshops and design sessions to uncover root causes, align on goals, and co-create solutions.
• Translate complex concepts into clear user stories and functional specifications that guide implementation.
• Perform gap analysis across systems and payment standards to identify opportunities for modernization.
• Partner with Product and Engineering to ensure readiness for delivery, testing, and post-implementation success.
• Serve as a trusted advisor and subject matter expert (SME) in the Payments domain.
• Mentor and coach other analysts, fostering a growth-oriented and collaborative team culture.
• Champion continuous improvement by identifying new ways to work smarter and deliver better outcomes for customers.
• Contribute to an inclusive, high-performance culture where diverse perspectives drive better solutions.

Do you have the skills that will enable you to succeed in this role?

• A strategic and analytical mindset — you see the big picture, connect patterns, and anticipate what’s next.
• Curiosity and courage to ask why, challenge assumptions, and explore innovative solutions.
• Proven experience in business process mapping, system analysis, and requirements documentation.
• Excellent communication skills — able to translate between technical and business perspectives.
• Strong collaboration and relationship-building skills across diverse stakeholder groups.
• Experience conducting gap and impact analyses for large-scale systems or modernization programs.
• Adaptability in fast-paced, evolving environments, balancing short-term execution with long-term vision.
• Hands-on experience with Agile practices, Jira, and Confluence.
• Knowledge of the Payments domain (EFT, ISO 20022, wire, or related systems) is an asset.
• Experience in the Banking or Financial Services industry is a plus.
• Availability to work on-site 3 days per week.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship: We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations: We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement: no matter where you choose to work from; we offer opportunities for community egagement & belonging with our various programs such as hackathons and much more!

Key skills/competency

• Business Analysis
• System Analysis
• Requirements Documentation
• Payments Domain Expertise
• Agile Methodologies
• Jira & Confluence
• Gap Analysis
• Financial Services Experience
• Process Mapping
• Stakeholder Collaboration