ScotiaMcLeod Branch Systems Administrator

Introduction to ScotiaMcLeod, Scotia Wealth Management

ScotiaMcLeod, a cornerstone of Scotia Wealth Management®, is a full-service wealth management firm with a proud history dating back to 1921. Renowned for service excellence, trusted advice, and a collaborative culture, we are dedicated to helping clients grow and protect their wealth. Our signature Enriched Thinking® approach integrates investment, wealth planning, and advisory specialists to deliver truly personalized solutions. Join an innovative, team-based environment that values integrity, client focus, and continuous growth, where you can make a real impact on clients' lives.

Brief Introduction to the Role

As a ScotiaMcLeod Branch Systems Administrator, you will play a crucial role in ensuring the effective functioning of the branch team. Your efforts will guarantee that all workstations, voice communications, and multi-functional devices operate efficiently. You will join a purpose-driven, winning team, committed to achieving results within an inclusive and high-performing culture.

Is This Role Right For You?

In this role, you will:

• Deliver proactive and reactive technical expertise with a hands-on approach, addressing issues and implementing improvements for Branch Staff.
• Act as the liaison with the Helpdesk and the Branch Training and Support Team to ensure efficient resolution to all technical issues.
• Ensure all technology within the branch is running at maximum efficiency, minimizing downtime and optimizing performance.
• Provide basic-level training and guidance on all applications to branch staff, fostering self-sufficiency.
• Escalate complex issues to internal and external providers promptly and effectively for specialized support.

Do You Have The Skills?

We would love to work with you if you possess:

• Proven experience in providing comprehensive IT support to end-users in a professional environment.
• Excellent verbal and written communication skills, enabling clear and effective interaction with staff and technical teams.
• A strong commitment to providing excellent service in a professional and respectful manner, ensuring user satisfaction.
• The ability to meet deadlines consistently, managing multiple tasks and priorities effectively.
• Proficient knowledge of Microsoft systems, including Word, Excel, and PowerPoint, for administrative and operational tasks.
• Familiarity with various operating systems and platforms, allowing for versatile support across different technologies.

What’s In It For You?

• A competitive compensation and benefits package, including annual incentive plans, generous time off entitlements, and support for leaves of absence.
• Access to a robust Pension Plan and an Employee Share Ownership Plan, offering long-term financial benefits.
• Favourable employee rates for employee banking services.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
• An organization deeply committed to making a difference in our communities – for both employees and clients.
• An inclusive working environment that encourages creativity, curiosity, and celebrates success.
• Exceptional learning and development opportunities, with free access to Scotia Academy to upskill and continuously develop your professional capabilities.

Key skills/competency

• IT Support
• Systems Administration
• End-User Support
• Troubleshooting
• Helpdesk Operations
• Microsoft Office Suite
• Operating Systems
• Technical Training
• Communication Skills
• Client Service