Remote Support Engineer
Schneider Electric
Job Overview
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Job Description
Remote Support Engineer at Schneider Electric
Join our dynamic team as a Contact Centre Technical Support Professional and be part of an exciting journey where you'll make a real difference in our customers' experience through expert technical guidance and solutions!
What you will do:
- Provide advanced technical support and troubleshooting for equipment, software installations, and system integrations through multiple communication channels.
- Analyze energy management systems, building management systems (BMS), and connected asset efficiency to develop comprehensive improvement recommendations.
- Conduct in-depth diagnostic analysis and create detailed reports with actionable solutions for optimizing processes and asset performance.
- Lead customer meetings to present technical recommendations and improvement strategies.
- Monitor and respond to system events, alarms, and notifications while ensuring optimal equipment functionality.
What will make you successful:
- Deep technical knowledge in energy management systems and building automation, with cross-technology understanding.
- Strong analytical capabilities with expertise in diagnostic troubleshooting and problem-solving.
- Excellence in creating and presenting technical recommendations and improvement plans.
- Outstanding customer service skills with ability to handle high-volume technical inquiries.
- Proven track record in providing remote technical support and system optimization.
What's in it for you:
- Opportunity to work with cutting-edge building management and energy optimization technologies.
- Career growth through continuous learning and expertise development in multiple technical domains.
- Collaborative environment with opportunities to make significant impact on customer success.
- Professional development through hands-on experience with diverse technical challenges.
- Engaging role combining technical expertise with customer interaction.
Let us learn about you! Apply today.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today!
Key skills/competency
- Technical Support
- Troubleshooting
- Energy Management Systems
- Building Automation
- BMS
- Diagnostic Analysis
- Customer Service
- System Integration
- Problem-Solving
- Remote Support
How to Get Hired at Schneider Electric
- Research Schneider Electric's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Customize your application to highlight experience in energy management systems, building automation, and technical support.
- Showcase problem-solving skills: Prepare examples demonstrating your diagnostic analysis and troubleshooting expertise.
- Emphasize customer interaction: Highlight your ability to communicate complex technical information effectively in past roles.
- Align with IMPACT values: Understand and articulate how your personal values resonate with Schneider Electric's core principles like sustainability and teamwork.
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