Remote Support Engineer
Schneider Electric · Bengaluru, Karnataka, India
- Hybrid
- Full-time
- $95,000 / year
- Bengaluru, Karnataka, India
Job highlights
- Analyze electrical system data for predictive insights.
- Provide remote customer support and troubleshooting.
- Develop and report on asset health recommendations.
- Collaborate with experts for advanced technical support.
- Enhance electrical system reliability for customers.
About the role
About the Role
The Predictive Connected Services Hub is a critical component of Digital Services execution, providing significant value to our customers. This highly visible organization is at the forefront of Schneider Electric's Industrial Internet of Things (IIoT) and Digitization initiatives. We are seeking remote support engineers who can combine deep technical expertise and a passion for customer service with the ability to leverage Ecostruxure Asset Advisor for Electrical Distribution to enhance the performance and reliability of our customers' electrical systems.Responsibilities
- Perform predictive and condition-based analyses of data generated by EAA Predictive, translating it into actionable insights.
- Extract and analyze data, run analytics using software and expert knowledge.
- Monitor asset health, including condition-based analytics, and adjust maintenance plans as necessary.
- Develop data-driven recommendations and create customer reports, providing clear direction on required actions.
- Interact with customers to provide remote troubleshooting via phone, chat, and email.
- Create cases based on customer requests, initiate work order creation for Field Services dispatch, and engage Sales for service or product quotations.
- Collaborate with a network of experts for advanced data analysis support and customer recommendations.
Qualifications
- Proven track record of providing excellent customer service with a customer-focused mindset.
- Effective communication skills (written, oral, reading, listening) in English.
- Ability to keep stakeholders informed and build relationships to aid business development.
- Strong ability to influence and convince.
- Proficiency in time management, organization across multiple activities, and attention to detail.
- Curiosity and interest in acquiring new knowledge across various domains.
- Service experience with power/power monitoring equipment and industrial applications.
- Knowledge of electrical distribution systems and proficiency with one-line diagrams.
- Strong technical writing and computer skills, with fluency in Microsoft Office tools.
- Superior analytical abilities and high proficiency in working with data.
- Three or four-year technical degree or equivalent relevant experience in electrical systems, engineering, or a similar field.
- Minimum 3 years (5 years preferred) of experience with electrical distribution systems.
About Schneider Electric
Schneider Electric is a global leader in energy management and automation, with operations in over 100 countries and a commitment to sustainability. Our IMPACT values—Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork—guide our culture and business success. We are looking for individuals who want to make a difference and contribute to a more resilient, efficient, and sustainable world. With €36 billion in global revenue, over 150,000 employees, and recognized as #1 on the Global 100 World's Most Sustainable Corporations, we offer a dynamic and inclusive environment for our employees. Schneider Electric is an Equal Opportunity Employer committed to diversity and inclusion. We uphold the highest standards of ethics and compliance through our Trust Charter.Key skills/competency
- Remote Support Engineer
- Electrical Distribution Systems
- Predictive Maintenance
- Data Analysis
- Customer Service
- Troubleshooting
- Ecostruxure Asset Advisor
- Industrial Internet of Things (IIoT)
- Technical Writing
- Asset Management
Skills & topics
- Remote Support Engineer
- Electrical Distribution
- Predictive Maintenance
- Data Analysis
- Customer Service
- Troubleshooting
- IIoT
- Asset Advisor
- Schneider Electric
- Remote Engineering
- Power Systems
- Industrial Automation
- Technical Support
- Energy Management
- Digitization
How to get hired
- Tailor your resume: Highlight electrical distribution systems experience and data analysis skills.
- Showcase customer focus: Emphasize your customer service mindset and communication abilities.
- Demonstrate technical acumen: Detail your experience with power equipment and industrial applications.
- Prepare for interviews: Be ready to discuss your problem-solving approach and analytical skills.
- Understand Schneider Electric: Research our IMPACT values and commitment to sustainability.
Technical preparation
Master electrical distribution system principles.,Practice data analysis and interpretation skills.,Familiarize with Ecostruxure Asset Advisor.,Enhance troubleshooting methodologies for remote support.
Behavioral questions
Describe a time you resolved a complex customer issue.,How do you manage multiple priorities and deadlines?,Give an example of how you influenced a stakeholder.,How do you stay curious and learn new technologies?
Frequently asked questions
- What are the primary responsibilities of a Remote Support Engineer at Schneider Electric?
- As a Remote Support Engineer at Schneider Electric, you will be responsible for performing predictive analyses on electrical system data, providing remote troubleshooting to customers, developing actionable insights and recommendations, and collaborating with internal experts to ensure optimal asset performance and reliability.
- What technical background is required for this Remote Support Engineer role?
- The ideal candidate will have a technical degree or relevant experience in electrical systems or engineering, with a minimum of 3-5 years of experience in electrical distribution systems. Proficiency with one-line diagrams, power monitoring equipment, and strong analytical skills for data interpretation are essential.
- How does Schneider Electric support employee development and career growth for Remote Support Engineers?
- Schneider Electric fosters a culture of 'Mastery' within its IMPACT values, encouraging continuous learning and skill development. As a Remote Support Engineer, you'll have opportunities to work with cutting-edge IIoT and digitization technologies, collaborate with a network of experts, and contribute to significant customer projects, all of which support career advancement.
- What kind of customer interaction can I expect as a Remote Support Engineer?
- You can expect to interact with customers through various remote channels, including phone, chat, and email. Your role involves providing troubleshooting assistance, delivering reports on asset health and recommendations, and coordinating with Field Services or Sales as needed to ensure customer satisfaction and system reliability.
- Is this Remote Support Engineer position a fully remote role at Schneider Electric?
- Yes, this position is advertised as a remote role, allowing you to work from your location. Schneider Electric is committed to providing flexible work arrangements while ensuring seamless collaboration and support for our global customer base.
- What are the key 'IMPACT' values at Schneider Electric, and how do they relate to this role?
- Schneider Electric's IMPACT values are Inclusion, Mastery, Purpose, Action, Curiosity, and Teamwork. For a Remote Support Engineer, 'Mastery' relates to developing deep technical expertise, 'Purpose' to contributing to sustainable and efficient electrical systems, 'Action' to driving solutions for customers, and 'Curiosity' to learning about new technologies and data insights.