Remote Support Engineer

About the Role

The Predictive Connected Services Hub is a critical component of Digital Services execution, providing significant value to our customers. This highly visible organization is at the forefront of Schneider Electric's Industrial Internet of Things (IIoT) and Digitization initiatives. We are seeking remote support engineers who can combine deep technical expertise and a passion for customer service with the ability to leverage Ecostruxure Asset Advisor for Electrical Distribution to enhance the performance and reliability of our customers' electrical systems.

Responsibilities

• Perform predictive and condition-based analyses of data generated by EAA Predictive, translating it into actionable insights.
• Extract and analyze data, run analytics using software and expert knowledge.
• Monitor asset health, including condition-based analytics, and adjust maintenance plans as necessary.
• Develop data-driven recommendations and create customer reports, providing clear direction on required actions.
• Interact with customers to provide remote troubleshooting via phone, chat, and email.
• Create cases based on customer requests, initiate work order creation for Field Services dispatch, and engage Sales for service or product quotations.
• Collaborate with a network of experts for advanced data analysis support and customer recommendations.

Qualifications

• Proven track record of providing excellent customer service with a customer-focused mindset.
• Effective communication skills (written, oral, reading, listening) in English.
• Ability to keep stakeholders informed and build relationships to aid business development.
• Strong ability to influence and convince.
• Proficiency in time management, organization across multiple activities, and attention to detail.
• Curiosity and interest in acquiring new knowledge across various domains.
• Service experience with power/power monitoring equipment and industrial applications.
• Knowledge of electrical distribution systems and proficiency with one-line diagrams.
• Strong technical writing and computer skills, with fluency in Microsoft Office tools.
• Superior analytical abilities and high proficiency in working with data.
• Three or four-year technical degree or equivalent relevant experience in electrical systems, engineering, or a similar field.
• Minimum 3 years (5 years preferred) of experience with electrical distribution systems.

About Schneider Electric

Schneider Electric is a global leader in energy management and automation, with operations in over 100 countries and a commitment to sustainability. Our IMPACT values—Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork—guide our culture and business success. We are looking for individuals who want to make a difference and contribute to a more resilient, efficient, and sustainable world. With €36 billion in global revenue, over 150,000 employees, and recognized as #1 on the Global 100 World's Most Sustainable Corporations, we offer a dynamic and inclusive environment for our employees. Schneider Electric is an Equal Opportunity Employer committed to diversity and inclusion. We uphold the highest standards of ethics and compliance through our Trust Charter.

Key skills/competency

• Remote Support Engineer
• Electrical Distribution Systems
• Predictive Maintenance
• Data Analysis
• Customer Service
• Troubleshooting
• Ecostruxure Asset Advisor
• Industrial Internet of Things (IIoT)
• Technical Writing
• Asset Management