Senior Manager, Provincial Digital Services Delivery

Overview

Reporting to the Director, Clinical Information Systems, the Senior Manager, Provincial Digital Services Delivery provides strategic leadership and oversight for the implementation and adoption of provincial digital tools and services. This role supports Scarborough Health Network's leadership responsibilities within the Central East Local Delivery Group (CE LDG), ensuring alignment with Ontario Health directives and provincial digital health priorities.

This position leads coordinated digital health initiatives across multiple partner organizations, acting as the primary point of contact for provincial digital programs. The Senior Manager works closely with clinicians, operational leaders, vendors, and external partners to promote adoption, monitor performance, and continuously improve digital service delivery across the region.

Responsibilities

• Lead the implementation and adoption of provincial digital tools and services across CE LDG partner organizations, including hospitals, primary care providers, and specialists.
• Provide strategic and operational leadership for provincial digital initiatives in alignment with Ontario Health mandates and SHN objectives.
• Manage and mentor a team of change management specialists, ensuring deliverables are achieved on time and within budget.
• Act as the primary liaison with Ontario Health, vendors, and regional partners for planning, reporting, and issue resolution related to provincial digital tools.
• Oversee project management activities, including planning, resourcing, risk management, and reporting for provincial digital programs such as eReferral.
• Lead stakeholder engagement activities, including working groups, steering committees, and collaboration sessions to support adoption and alignment.
• Ensure compliance with privacy legislation (PHIPA), Ontario Health standards, and organizational governance requirements.
• Develop and monitor key performance indicators (KPIs) and success metrics for digital tool adoption and effectiveness.
• Identify risks, manage escalations, and implement mitigation strategies related to technology, change management, and stakeholder readiness.
• Document lessons learned and best practices to support continuous improvement and future provincial digital implementations.

Requirements

• Undergraduate degree in Health, Management, Technology, or a related field; a Master’s degree (MBA, MHA, MHSC, or MHI) is preferred.
• Minimum of five (5) years of progressive experience in healthcare, digital health, or information technology leadership roles.
• Demonstrated experience leading large-scale, multi-site digital health or technology transformation initiatives.
• Strong knowledge of healthcare systems, provincial digital health priorities, and Ontario Health programs.
• Proven experience in project management, process improvement, and change management methodologies (PMP and/or ITIL certification preferred).
• Experience managing remote and geographically distributed teams.
• Advanced analytical, problem-solving, and decision-making skills, with the ability to operate in complex and ambiguous environments.
• Strong stakeholder engagement, communication, and relationship management skills.
• Working knowledge of privacy, risk management, and governance requirements within a healthcare setting.
• Proficiency with Microsoft Office and project management tools.

Key skills/competency

• Digital Health Implementation
• Strategic Leadership
• Project Management
• Change Management
• Stakeholder Engagement
• Ontario Health Directives
• Healthcare Systems
• Privacy Compliance (PHIPA)
• Risk Management
• Performance Monitoring