Desktop Business Analyst

About SCAN

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do.

Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.

Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.

At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

The Job

The Desktop Business Analyst is responsible for analyzing business processes, identifying areas for improvement, and developing solutions to enhance efficiency and productivity. They work closely with stakeholders to gather requirements, conduct data analysis, and create reports to support decision-making. Additionally, they will partner with the Business Product Owner to assist in the implementation of new systems or processes and provide training and support to end-users. Strong analytical, communication, and problem-solving skills are essential for success in this role.

You Will

• Data Collection and Analysis: Gather and analyze data from various sources to identify trends, patterns, and insights that can inform business decisions. Use tools like Excel, SQL, and data visualization software to extract and present data in a clear and understandable format.
• Requirements Gathering: Work closely with stakeholders, including managers, team members, and clients, to understand and document business needs, requirements and user stories. Conduct interviews, surveys, and workshops to gather detailed information and ensure all relevant parties are heard.
• Process Improvement: Identify inefficiencies and areas for improvement in existing business processes. Develop and recommend solutions to optimize workflows, enhance productivity and improve the end-to-end experience.
• Reporting and Documentation: Create and maintain detailed reports, documentation, and presentations to communicate findings and recommendations to stakeholders. Ensure that all business analysis activities are well-documented and accessible for future reference.
• Stakeholder Communication: Facilitate communication between different departments and stakeholders to ensure alignment and clarity on project goals and progress. Present analysis results and business insights in a clear and concise manner, both in written and verbal formats.
• End User Adoption: Support creation (or updates) to documentation, policies and desktop procedures. Help develop and deliver communications, user guides and training to promote adoption and utilization.
• Gap Analysis: Utilize data to gather insights, assess performance, and identify gaps; Help define and implement solutions to address gaps, improve performance and elevate business outcomes.
• We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.
• Actively support the achievement of SCAN’s Vision and Goals.
• Other duties as assigned.

Your Qualifications

• 0-3 years of related experience
• Customer service experience, preferably in healthcare or health plan industry.
• Working in agile delivery methodology, preferably SAFe framework
• System implementation, preferably with customer service technology (telephony, desktop, etc.).
• Analytical Skills: Strong ability to analyze complex data sets and extract meaningful insights to support business decisions.
• Communication Skills: Excellent written and verbal communication skills to effectively gather requirements and present findings to stakeholders.
• Problem-Solving Skills: Ability to identify business problems and develop practical, data-driven solutions to improve processes and outcomes.
• Customer-Focused: Takes a customer-centric approach -- placing the customer at the center of processes and decision making.
• Program & Project Management: Strong organizational skills, ability to think about the end-to-end processes, manage multiple tasks, and excellent follow-through.
• Technical expertise - Basic analytical skills
• Problem Solving - Basic problem-solving skills
• Communication - Good communication and interpersonal skills

What's in it for you?

• Base Pay Range: $27.98 to $40.45 per hour
• Internal Title: Bus Analyst
• Work Mode: Mostly Remote
• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO)
• 11 paid holidays per year, plus 1 floating holiday, and 1 birthday holiday
• Excellent 401(k) Retirement Saving Plan with employer match
• Robust employee recognition program
• Tuition reimbursement
• An opportunity to become part of a team that makes a difference to our members and our community every day!

Key skills/competency

• Business Analysis
• Process Improvement
• Data Analysis
• Requirements Gathering
• Stakeholder Communication
• Reporting
• Problem-Solving
• Customer Service
• Agile Methodology
• System Implementation