Product Manager Account Experience

About Scaleway

Since 1999, Scaleway has been designing secure, sustainable infrastructures for ambitious companies. Historically known for dedicated servers, Scaleway strategically shifted to cloud computing in 2015. Committed to simplicity, flexibility, and technical excellence, Scaleway is a leading European player in the sector. Supported by the Iliad Group with a €3 billion investment, Scaleway is developing a sovereign AI alternative to global giants. With a fast-growing portfolio of cloud and AI products, Scaleway serves thousands of customers across private and public sectors, from large corporations to startups and institutions.

Scaleway offices are located in Paris, Lille, Toulouse, Rennes, Rouen, Bordeaux, and Lyon.

Why Scaleway Needs You

Scaleway's growth necessitates strengthening the Core Services Product team to evolve the account platform. This role will optimize client access and interaction with the Scaleway ecosystem. The mission is to lead the product strategy and evolution of the Account platform, optimizing onboarding, ensuring secure account management, and providing reliable user data.

Your Future Team

You will join a collaborative and international team of 6 individuals dedicated to the Account platform. This critical product impacts the entire customer lifecycle, from creation and authentication to support and data governance. The team collaborates closely with numerous other product teams and departments, integrating account services across the platform (console, notifications, search, billing, etc.).

Your Daily Routine

• Define and drive the product roadmap for Scaleway’s Account platform.
• Improve the account creation and onboarding journey for diverse customer profiles.
• Design and evolve the account architecture (tenant, organization, project, user model) for enterprise customers.
• Lead initiatives for authentication, account lifecycle management, and security.
• Ensure the user database is a reliable “source of truth” for internal systems like billing, BI, and product services.
• Work on fraud prevention, compliance (GDPR), and account protection mechanisms.
• Improve resource and product search capabilities within the platform.
• Promote and enhance the support experience, including ticket management and support plan visibility.
• Collaborate with Trust, Support, Marketing Growth, SalesOps, and Legal teams on cross-functional initiatives.
• Utilize product data and experimentation tools to prioritize and measure product impact.

About You

Hardskills

• 5+ years of experience as a Product Manager in a SaaS or tech environment.
• Strong data-driven product mindset with experience using analytics tools.
• Experience with platform, account, onboarding, or authentication systems.
• Ability to lead cross-functional projects with multiple stakeholders.
• Familiarity with product tools like Jira, Confluence, analytics platforms, or A/B testing tools.

Softskills

• Strong analytical and problem-solving mindset.
• Excellent communication and stakeholder management skills.
• Curiosity and willingness to understand complex technical environments.
• Diplomacy and collaboration skills for cross-team work.
• Rigor and organization in managing priorities and documentation.

What You Will Find at Scaleway

• Hybrid work: Up to 3 days of remote work per week.
• Offices: Spacious, dynamic workspaces near public transport, with outdoor spaces and bike parking.
• Dining: Healthy meal service at HQ, breakfast across all sites, and Swile cards for regional lunches.
• Well-being commitments: Access to gym, daycare, and discounted caring services for a balanced life.
• International environment: Dozens of nationalities, stimulating environment where English is widely spoken.
• Career & Mobility: Internal mobility valued, with opportunities within the Iliad Group.

Why join the Scaleway adventure?

• A rich and diverse product offering: Over 100 public cloud products (IaaS, PaaS, AI).
• A cutting-edge technical environment: Modern infrastructures, high-performance bare metal servers.
• Commitment to responsible cloud: Data centers powered by renewable energy since 2017.

Key skills/competency

• Product Management
• Account Experience
• SaaS
• Cloud Computing
• Onboarding
• Authentication
• Data Analysis
• Roadmap
• Stakeholder Management
• Jira