Program Orchestrator
Scaler · Bengaluru, Karnataka, India
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- On site
- Full-time
- ₹700,000 / year
- Bengaluru, Karnataka, India
Job highlights
- Manage program operations and resolve challenges.
- Collaborate with instructors, product, and support.
- Develop and execute operational plans precisely.
- Utilize analytical tools for data-driven decisions.
- Manage multiple workstreams for program success.
About the role
Program Orchestrator at Scaler
Scaler is seeking a proactive and detail-oriented Program Orchestrator to ensure the smooth execution and success of our educational programs. This role involves close collaboration with various teams, meticulous planning, and a strong focus on operational excellence in a dynamic startup environment.
Responsibilities
- Proactively identify and resolve operational challenges to ensure smooth execution.
- Conduct pre- and post-mortems to troubleshoot issues and implement damage control as needed.
- Work cross-functionally with instructors, product teams, and support teams to drive program success.
- Build and maintain strong, trust-based relationships with key stakeholders.
- Communicate effectively in both written and verbal formats across teams and leadership.
- Develop, execute, and maintain detailed operational plans to ensure seamless program execution.
- Track and manage daily, weekly, and monthly tasks with precision and timeliness.
- Ensure high-quality, error-free deliverables that exceed team standards.
- Monitor and report workstream progress to support strategic decision-making.
- Draft policies and document processes to enhance efficiency and standardisation.
- Leverage internal tools (e. g., Google Sheets, Excel, Power BI, and other analytical tools) for data-driven decision-making.
- Identify and implement process automation and optimisation strategies.
- Independently manage and scale up to three workstreams simultaneously.
- Work closely with peers to drive collective team success and operational excellence.
Requirements
- Strong passion for education, technology, and working in a dynamic startup environment.
- Prior experience in program management, founders' office, strategy and operations.
- High proficiency in analytical tools such as Excel, Word, and data visualisation tools.
- Excellent problem-solving and communication abilities.
- Proactive, self-driven, and action-oriented, with a strong sense of ownership and accountability over multiple workstreams.
Key skills/competency
- Program Management
- Operational Excellence
- Stakeholder Management
- Data Analysis
- Process Improvement
- Cross-functional Collaboration
- Problem-Solving
- Communication
- Strategic Planning
- Startup Environment
Skills & topics
- Program Orchestrator
- Program Management
- Operations
- Strategy
- Education Technology
- Startup
- Data Analysis
- Cross-functional Collaboration
- Process Improvement
- Excel
- Power BI
- Communication Skills
- Problem-Solving
- Stakeholder Management
- Scaler Academy
- Tech Education
How to get hired
- Tailor your resume: Highlight program management, operations, and analytical tool experience.
- Showcase passion: Emphasize your enthusiasm for education, technology, and startups.
- Demonstrate proactivity: Provide examples of problem-solving and taking ownership.
- Prepare for interviews: Be ready to discuss cross-functional collaboration and strategic thinking.
- Research Scaler: Understand their mission, values, and impact in tech education.
Technical preparation
Master Excel for data analysis and reporting.,Practice using data visualization tools like Power BI.,Familiarize yourself with project management methodologies.,Develop skills in process mapping and automation.
Behavioral questions
Describe a time you resolved an operational challenge.,How do you manage multiple competing priorities?,Share an experience of cross-functional collaboration.,How do you ensure high-quality deliverables?
Frequently asked questions
- What is the primary focus of the Program Orchestrator role at Scaler?
- The Program Orchestrator role at Scaler is primarily focused on ensuring the smooth and successful execution of educational programs by managing operations, resolving challenges, and collaborating cross-functionally.
- What kind of experience is most valuable for a Program Orchestrator at Scaler?
- Prior experience in program management, founders' office roles, or strategy and operations is highly valued. A passion for education, technology, and dynamic startup environments is also crucial.
- What analytical tools should a Program Orchestrator be proficient in at Scaler?
- Proficiency in analytical tools such as Excel, Word, and various data visualization tools (like Power BI) is expected for data-driven decision-making and reporting.
- How does Scaler support program success in this role?
- Scaler supports program success through cross-functional collaboration with instructors, product teams, and support teams, enabling the Program Orchestrator to drive program execution effectively.
- What are the key personality traits sought for the Program Orchestrator position at Scaler?
- Scaler seeks candidates who are proactive, self-driven, action-oriented, possess a strong sense of ownership, and have excellent problem-solving and communication abilities.
- Can a Program Orchestrator at Scaler manage multiple workstreams?
- Yes, the role involves the ability to independently manage and scale up to three workstreams simultaneously, demonstrating strong organizational and multitasking skills.
- What is the importance of operational challenges and post-mortems in this role?
- Identifying and resolving operational challenges, along with conducting pre- and post-mortems, is critical for troubleshooting, implementing improvements, and ensuring continuous program success and damage control.
- How does Scaler ensure high-quality deliverables for its programs?
- The Program Orchestrator is responsible for ensuring high-quality, error-free deliverables that exceed team standards, contributing to the overall excellence of Scaler's programs.