Program Orchestrator
Scaler · Bengaluru, Karnataka, India
- On site
- Full-time
- $90,000 / year
- Bengaluru, Karnataka, India
Job highlights
- Manage and execute educational programs flawlessly.
- Resolve operational challenges and troubleshoot issues.
- Collaborate with instructors, product, and support teams.
- Develop operational plans and track tasks efficiently.
- Utilize analytical tools for data-driven decisions.
About the role
About the Role
Scaler is seeking a proactive and detail-oriented Program Orchestrator to join our dynamic team. In this role, you will be instrumental in ensuring the smooth execution of our educational programs, working cross-functionally to overcome challenges and drive success. If you have a passion for education, technology, and thrive in a fast-paced startup environment, this is the opportunity for you.
Responsibilities
- Proactively identify and resolve operational challenges to ensure smooth execution.
- Conduct pre- and post-mortems to troubleshoot issues and implement damage control as needed.
- Work cross-functionally with instructors, product teams, and support teams to drive program success.
- Build and maintain strong, trust-based relationships with key stakeholders.
- Communicate effectively in both written and verbal formats across teams and leadership.
- Develop, execute, and maintain detailed operational plans to ensure seamless program execution.
- Track and manage daily, weekly, and monthly tasks with precision and timeliness.
- Ensure high-quality, error-free deliverables that exceed team standards.
- Monitor and report workstream progress to support strategic decision-making.
- Draft policies and document processes to enhance efficiency and standardisation.
- Leverage internal tools (e. g., Google Sheets, Excel, Power BI, and other analytical tools) for data-driven decision-making.
- Identify and implement process automation and optimisation strategies.
- Independently manage and scale up to three workstreams simultaneously.
- Work closely with peers to drive collective team success and operational excellence.
Requirements
- Strong passion for education, technology, and working in a dynamic startup environment.
- Prior experience in program management, founders' office, strategy and operations.
- High proficiency in analytical tools such as Excel, Word, and data visualisation tools.
- Excellent problem-solving and communication abilities.
- Proactive, self-driven, and action-oriented, with a strong sense of ownership and accountability over multiple workstreams.
Key skills/competency
- Program Management
- Operational Excellence
- Stakeholder Management
- Cross-functional Collaboration
- Problem-Solving
- Data Analysis
- Process Improvement
- Communication
- Strategic Planning
- Startup Environment
Skills & topics
- Program Orchestrator
- Program Management
- Operations
- Strategy
- Education Technology
- Startup
- Excel
- Data Analysis
- Problem-Solving
- Cross-functional Teams
- Operational Excellence
- Process Improvement
- Google Sheets
- Power BI
- Scaler Academy
How to get hired
- Tailor your resume: Highlight program management, strategy, and operations experience, showcasing analytical tool proficiency.
- Showcase problem-solving: Emphasize proactive issue resolution and ownership of multiple workstreams in your application.
- Demonstrate passion: Clearly articulate your enthusiasm for education, technology, and startup environments.
- Prepare for interviews: Be ready to discuss your experience with data analysis, cross-functional collaboration, and operational excellence.
Technical preparation
Master Excel for data analysis and tracking.,Practice using data visualization tools like Power BI.,Develop operational planning and process documentation skills.,Understand project management methodologies.
Behavioral questions
Describe a time you resolved an operational challenge.,How do you manage multiple workstreams effectively?,Give an example of a successful cross-functional collaboration.,How do you ensure high-quality deliverables?
Frequently asked questions
- What does a Program Orchestrator at Scaler do?
- A Program Orchestrator at Scaler is responsible for ensuring the smooth execution of educational programs by proactively identifying and resolving operational challenges, coordinating cross-functional teams, and developing detailed operational plans. They leverage analytical tools for data-driven decision-making and process optimization.
- What experience is required for the Program Orchestrator role at Scaler?
- Scalers requires prior experience in program management, founders' office, or strategy and operations. High proficiency in analytical tools like Excel and Word, along with excellent problem-solving and communication abilities, are also essential for this Program Orchestrator position.
- What kind of environment can I expect at Scaler as a Program Orchestrator?
- You can expect a dynamic startup environment at Scaler, which requires a strong passion for education and technology. The role demands a proactive, self-driven approach with a strong sense of ownership over multiple workstreams.
- How important is data analysis for the Program Orchestrator role?
- Data analysis is crucial for the Program Orchestrator role at Scaler. You will be expected to leverage internal tools like Google Sheets, Excel, and Power BI for data-driven decision-making, monitoring progress, and identifying optimization strategies.
- What are the key responsibilities of a Program Orchestrator at Scaler?
- Key responsibilities include identifying and resolving operational challenges, conducting pre- and post-mortems, working cross-functionally with teams, developing operational plans, tracking tasks, ensuring quality deliverables, and drafting policies and documenting processes for the Program Orchestrator role.