(Senior) Fraud Operations Expert (m/f/x)
Scalable Capital · Berlin, Berlin, Germany
- On site
- Full-time
- $70,000 / year
- Berlin, Berlin, Germany
Job highlights
- Investigate fraud cases in real-time.
- Identify and fix operational gaps.
- Collaborate with internal teams.
- Analyze data for detection strategies.
- May require on-call duties.
About the role
About Scalable Capital
Scalable Capital is a leading digital investment and banking platform with a full banking licence, empowering people across Europe to shape their own finances. Scalable Broker makes it easy and affordable for clients to invest professionally in stocks, ETFs, cryptocurrencies, and derivatives, as well as set up savings plans. Scalable Wealth, the digital wealth management service, offers clients professional investment in ETF portfolios, and is also adopted as a white-label solution by banks and other B2B partners. The company’s offerings are rounded off by attractive interest rates, loans, and private equity. With the European Investor Exchange, Scalable Capital offers an exchange specifically for retail investors. Over one million clients have already entrusted more than €30 billion to the platform.
Founded in 2014, Scalable Capital now employs over 700 people across Munich, Berlin, Vienna, Milan, and London. Together with the founding and management team, including Erik Podzuweit and Florian Prucker, they are working on a new generation of financial services.
Visit our finance blog or check out our Social Media channels to find out what our Expert Teams have to say.
Our Company Values guide us every day in how we work and collaborate. To learn more about them, you can find our values here (English).
Job Description
In this role, you will own the end-to-end triage and investigation of potential fraud cases flagged by our monitoring systems or the business in real-time, ensuring every resolution is met with high accuracy and speed.
Beyond casework, you will be a catalyst for continuous improvement by identifying operational gaps and inefficiencies, proactively raising risks to help us build more robust processes and tooling. You will collaborate cross-functionally with internal teams to share the strategic insights necessary to sharpen our detection and prevention strategies, utilizing your analytical mindset to translate recurring patterns into actionable data-driven insights that strengthen our overall defense framework. Please note that this role may require on-call duties to ensure coverage during early/late hours and weekends.
Qualifications
- At least 2-3 years of experience in fraud operations within fintech, payments, or a similar environment
- Deep understanding of fraud typologies combined with the ability to identify and translate complex patterns into actionable insights
- Keen eye for identifying operational gaps or emerging risks, with the initiative to flag them and propose solutions early
- High attention to detail and the self-direction needed to manage a dynamic workload in a fast-paced environment
- Exceptional organizational skills and the ability to stay composed and focused as the workload scales
- Strong sense of responsibility for managing cases from initial triage to final resolution with total accuracy
- SQL skills (or experience with another programming language) to independently query data and analyze patterns
- Fluency in German and excellent English skills (both written and spoken) to collaborate effectively across teams
Additional Information
- Be part of one of the fastest-growing and most visible Fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers
- Work with an international, diverse, inclusive, and ever-growing team that loves creating the best products for our clients
- Be productive with the latest hardware and tools
- Learn and grow by joining our in-house knowledge sharing or career development sessions and spending your individual Education Budget
- Learn and experience German culture first hand by joining our free German language classes
- International relocation support is provided if required
- Opportunity to work from abroad
- Benefit from an attractive compensation package and from the company pension scheme
- Monthly contribution of 50% for the ‘Deutschland Jobticket’
- Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capital's PRIME+ Broker
- Enjoy flexible and discounted sports activities with Urban Sports Club
Key skills/competency
- Fraud Operations
- Fraud Investigation
- Fintech Operations
- Risk Management
- Data Analysis
- SQL
- Pattern Recognition
- Process Improvement
- Cross-functional Collaboration
- Payment Security
Skills & topics
- Fraud Operations Expert
- Fraud
- Fintech
- Payments
- Risk Management
- Data Analysis
- SQL
- Operations
- Investigation
- Scalable Capital
How to get hired
- Tailor your resume: Highlight your 2-3 years of fraud operations experience in fintech, payments, or similar environments. Emphasize your SQL skills and understanding of fraud typologies.
- Showcase analytical skills: In your application and interviews, provide examples of how you've identified and translated complex fraud patterns into actionable insights and improved processes.
- Demonstrate initiative: Use your cover letter to explain your keen eye for operational gaps and emerging risks, and your proactive approach to proposing solutions.
- Prepare for on-call: Be ready to discuss your flexibility and availability for on-call duties, including early/late hours and weekends.
- Highlight language skills: Clearly state your fluency in German and excellent English, as this is crucial for cross-team collaboration at Scalable Capital.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the work arrangement for the Fraud Operations Expert role at Scalable Capital?
- While the job description mentions an opportunity to work from abroad, it also notes that the role may require on-call duties for coverage during early/late hours and weekends. This suggests a hybrid or flexible on-site arrangement is most likely, with potential for remote work under specific circumstances. It's best to confirm the exact arrangement during the interview process.
- What are the key responsibilities of a Fraud Operations Expert at Scalable Capital?
- As a Fraud Operations Expert at Scalable Capital, you will be responsible for the end-to-end triage and investigation of potential fraud cases. You will also identify operational gaps, raise risks, and collaborate with internal teams to improve fraud detection and prevention strategies. This role requires strong analytical skills and attention to detail.
- What qualifications are essential for the Fraud Operations Expert position at Scalable Capital?
- The essential qualifications include 2-3 years of experience in fraud operations within fintech or payments, a deep understanding of fraud typologies, and the ability to translate complex patterns into actionable insights. Strong SQL skills, fluency in German, and excellent English are also required.
- Does Scalable Capital offer relocation support for this role?
- Yes, Scalable Capital provides international relocation support if required for this position. They also offer the opportunity to work from abroad, indicating flexibility in their work arrangements for international candidates.
- What kind of benefits can I expect as a Fraud Operations Expert at Scalable Capital?
- Scalable Capital offers an attractive compensation package, company pension scheme, and a 50% contribution to the ‘Deutschland Jobticket’. Employees also receive a complimentary subscription to Scalable Capital's PRIME+ Broker and discounts with Urban Sports Club.
- How important are German language skills for the Fraud Operations Expert role?
- Fluency in German is essential for this role, along with excellent English skills. This is crucial for effective collaboration across internal teams within Scalable Capital, as the company operates in a multilingual environment.
- What is the career growth potential for a Fraud Operations Expert at Scalable Capital?
- Scalable Capital fosters a learning environment with in-house knowledge sharing, career development sessions, and an individual education budget. This indicates good potential for professional growth and skill development within the company for a Fraud Operations Expert.
- How does Scalable Capital ensure fraud is detected and prevented effectively?
- Scalable Capital utilizes monitoring systems to flag potential fraud cases in real-time. The Fraud Operations Expert role plays a key part in investigating these cases, analyzing patterns, and providing insights to sharpen detection and prevention strategies, thereby strengthening the overall defense framework.