Customer Service Associate, Account Services German Speaking

About Scalable Capital

Scalable Capital is a leading digital investment and banking platform with a full banking license, empowering people in Europe to manage their finances independently. Through the Scalable Broker, customers can invest affordably, simply, and professionally in stocks, ETFs, cryptocurrencies, and derivatives, as well as set up savings plans. Scalable Wealth, our digital asset management service, offers professional investment in ETF portfolios, also used by banks and other B2B partners as a white-label solution. Attractive interest rates, loans, and private equity complete the offering. With the European Investor Exchange, Scalable Capital provides an exchange specifically for private investors. Over one million customers have entrusted more than 30 billion Euros to the platform.

Founded in 2014, Scalable Capital now employs over 700 people across Munich, Berlin, Vienna, Milan, and London. Together with the founding and leadership team, including Erik Podzuweit and Florian Prucker, they are working on a new generation of financial services.

Launch Your Career in Customer Service!

Our customer service is provided by both external service providers and our in-house teams. This position focuses on Tier 1 support within our in-house service, with a strong emphasis on Account Services. This includes complex tasks such as payment transactions, address changes, and account openings.

Career changers are welcome! We are convinced that with the right amount of motivation and interest, you too can be an excellent Customer Service Associate.

Your Responsibilities as a Customer Service Associate

• You will answer customer inquiries regarding our app, custody accounts, and payment transactions via phone and email.
• You will process inquiries independently and find solutions to ensure customer satisfaction. If necessary, you will coordinate with other departments or escalate inquiries to our Tier 2 Support.
• You will identify areas for improvement and proactively contribute to the continuous enhancement of our service.
• You enjoy delving into new topics and continuously expanding your knowledge of our products.

Please note: This position is initially limited to one year.

Qualifications We Are Looking For

• You have experience in customer contact – career changers are also very welcome!
• Customer orientation and teamwork are your top priorities.
• You communicate positively and think in a solution-oriented manner.
• You possess very good German language skills (at least C1) and good English language skills (at least B2), both written and spoken.

What Scalable Capital Offers

• Become part of one of Europe's fastest-growing and most visible FinTech startups, creating innovative services that significantly impact our customers' lives.
• Scalable Capital offers varied work across all channels, where our customers are always at the center, and the opportunity to collaborate with an international, diverse, inclusive, and growing team dedicated to developing the best products for our customers.
• Work in our central office in the heart of Munich or Berlin.
• Productive work environment with state-of-the-art hardware and tools.
• Internal knowledge sharing sessions across team boundaries, as well as internal career development training and a personal education budget for external events.
• Flexible vacation model and the possibility to work abroad.
• Benefit from an attractive compensation package and company pension scheme.
• Monthly contribution of 50% towards the 'Deutschland Ticket'.
• Free subscription to the PRIME+ Broker.
• Enjoy flexible and discounted sports activities as part of our team with Urban Sports Club.
• Shift model with operating hours Monday-Friday between 8 AM and 8 PM.

If your qualifications are a better fit for another position, we would gladly consider you for that role. We look forward to receiving your application and potentially welcoming you to our Client Success Team soon. Our corporate values form the foundation for excellent customer service and collaboration. Tip: To best prepare for your Cultural Interview, read through our values beforehand.

Key skills/competency

• Customer Service
• Account Management
• Payment Processing
• Client Communication
• Issue Resolution
• German Language (C1)
• English Language (B2)
• Team Collaboration
• FinTech Industry Knowledge
• Problem Solving