Human Resources Generalist

Human Resources Generalist at SCA Health

At SCA Health, we believe health care is about people - the patients we serve, the physicians we support and the teammates who push us forward. Behind every successful facility, procedure or innovation is a team of 15,000+ professionals working together, learning from each other and living out the mission, vision and values that define our organization.

As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value-based care to patients without compromising quality or autonomy.

What sets SCA Health apart isn’t just what we do, it’s how we do it. Each decision we make is rooted in seven core values:

• Clinical quality
• Integrity
• Service excellence
• Teamwork
• Accountability
• Continuous improvement
• Inclusion

Our values aren’t empty words - they inform our attitudes, actions and culture. At SCA Health, your work directly impacts patients, physicians and communities. Here, you’ll find opportunities to build your career alongside a team that values your expertise, invests in your success, and shares a common mission to care for patients, serve physicians and improve health care in America.

At SCA Health, we offer a comprehensive benefits package to support your health, well-being, and financial future. Our offerings include medical, dental, and vision coverage, 401k plan with company match, paid time off, life and disability insurance, and more. Please visit, https://careers.sca.health/why-sca, to learn more about our benefits.

Your ideas should inspire change. If you join our team, they will.

Responsibilities

• Able to effectively integrate data, feedback, observations from a variety of sources across time to anticipate upcoming needs of teammates and leaders.
• Successfully supports projects across functional teams from inception to delivery, partnering with Centers of Excellence (COEs) and translating teammate experience and employee needs into solutions.
• Serves as the main point of contact for teammate HR questions and queries (Tier 1-2), resolving across HR functional lanes and processes.
• Anticipates and responds to teammate questions and resolves teammate issues in a timely manner, adhering to SLA key performance indicators and quality standards, in turn delivering a positive teammate experience.
• Manages HR cases and tickets using our ServiceNow CRMS, Human Capital Management System, and other technologies.
• Processes transactions that are repeatable and operational in nature as it relates to COE support and the teammate lifecycle.
• Owns process documentation and SOP creation and maintenance for internal processes, tactical and repeatable work, and transactions.
• Supports white glove, confidential, and high priority teammate queries and situations on an as needed basis.
• Supports HR COEs with knowledge management maintenance, processes, trainings, and ServiceNow cases with in-depth knowledge across HR functional lanes (Benefits, Compensation, Payroll, Leaves, etc.)
• Effectively communicates and escalates complex issues across COEs and HR Business Partners.
• Leverages internal and external HR support resources to resolve issues.
• Identifies and monitor trends which could impact the company.
• Adheres to internal best practices and policies within case management and processes.
• Actively identifies process improvement opportunities within HR Service Delivery and mobilizes execution on enhancements internal to the team.
• Maintains confidentiality and compliance with federal, state, and local employment laws.

Qualifications

Requirements:

• Bachelor’s degree in applicable field required and 1-3 years’ Human Resources experience.
• PHR or SPHR preferred; PHR-CA or SPHR-CA a huge plus.
• Working knowledge of all functional areas of Human Resources.
• Experience in the ambulatory surgery center or healthcare industry is strongly preferred.
• Must have strong MS Office skills.
• Experience utilizing ServiceNow, UKG Pro, UKG Workforce Management, iCIMS, and Oracle (preferred)
• Ability to manage a significant workload and fast-paced flow of expected output.
• Comfortable with matrix and remote reporting relationships.
• Self-starter who works collaboratively with other members of the client and Human Resources teams.

Competencies:

• Live and inculcate in others the SCA Values of Integrity, Teamwork, Service Excellence, Accountability, Continuous Improvement, and Clinical Quality.
• Able to use resources to provide solutions to problems.
• Able to look at issues holistically.
• Reaches out to peers, cooperates with supervisor, establishes overall collaborative relationships.
• Able to remain calm and focus with multiple competing priorities in a rapidly moving, changing environment. Navigates with resiliency.
• Keen organizational and planning skills.
• Possesses strong planning and execution skills.
• Self-aware and accepts constructive feedback; does not let feedback impede collaboration, teamwork and candid accountability.
• Communicates effectively in both oral and written communications.

Key skills/competency

• HR Operations
• Employee Relations
• HR Policies
• Talent Management
• Benefits Administration
• HR Compliance
• Process Improvement
• ServiceNow
• UKG Pro
• MS Office