Head of Client Performance, Risk Tools and AI Integration

About the Role: Head of Client Performance, Risk Tools and AI Integration

The Key Task Owner is responsible for driving excellence in client-focused initiatives that enhance client performance, benchmarking, Risk Tools, and relevant AI experience. This role is responsible for delivering intuitive experience to our clients, providing access to advanced tools, superior performance insights and support for their investing and trading strategies.

Responsibilities

• Develop and manage strategy and roadmap on Client Performance and Benchmarking.
• Align vision to solve client and partner needs, with a special focus on VIP clients.
• Establish priorities based on data insights, persona dashboards, Voice of Customer, and stakeholder input.
• Coordinate prioritization with relevant segment owners.
• Prioritize initiatives based on impact, effort, and strategic alignment, maintaining a roadmap with clear milestones and dependencies.
• Deliver efficient solutions benefiting from VIP offering, Relationship Managers, CCRM, and Supaphly capabilities within one journey.
• Bring a hands-on, solution-oriented mindset—identifying quick wins while also delivering on longer-term transformation.
• Prior experience with AI implementation will be considered a big plus, as you will be responsible for understanding the evolving AI environment and tools.
• Drive execution to deliver on our vision to elevate the client experience by offering advanced analysis and benchmarking tools.
• Provide intuitive insights into investment performance and comprehensive risk management functionality.
• Offer clear insights to help clients assess and improve their strategies, ensuring they stay informed and achieve better investment results.
• Champion the integration of AI capabilities to support Saxo’s journey in creating meaningful and personalized experience within Performance Tracking & Benchmarking that resonates with our clients.
• Build knowledge and understanding of the evolving environment of AI to develop Saxo’s risk tools for clients.

Your Profile

• Minimum 4–5 years of experience in global financial markets, preferably with direct exposure to investment and trading.
• Comprehensive knowledge of trading platforms, performance, risk, and benchmarking tools to deliver best-in-class client experiences.
• Solid foundation in project management with ability to manage complex projects using structured methodologies for timely delivery.
• Experience in formulating and executing strategic vision and building solutions around client needs across global markets.
• Strong communication skills and ability to engage effectively with stakeholders at all levels.
• Creative problem-solving skills, adjusting established methods to address complex challenges.
• User-centric approach combined with collaboration mindset to foster alignment within and outside the business area.

We Get Curious People Invested in the World

When you work at Saxo, you become a Saxonian and part of a purpose-driven organisation, where good ideas are always taken seriously, and where you can make a true impact. We are invested in your development, and you can expect a robust career from day one when you join Saxo – no matter which role you take on.

You will join 2,500 other ambitious colleagues across 15 countries and become part of an international organisation. Working in Saxo, you will get to meet colleagues from many different cultures and backgrounds, and you should know that we value diversity and inclusion and see it as a genuine source of strength to drive growth, foster innovation and position us for long-term success.

We encourage an open feedback culture and supportive team environments enabling employees to grow and fulfil their career aspirations.

When you bring passion, curiosity, drive and team spirit, your learning journey will be dynamic and your career opportunities in Saxo will be immense.

At Saxo we don’t just offer a job – we offer an opportunity to invest in your future!

How To Apply

Click here to create an account and upload your resume and a short motivation. We look forward to getting to know you better!

Key skills/competency

• Client Performance Management
• Risk Tool Development
• AI Integration Strategy
• Financial Market Expertise
• Benchmarking Analysis
• Project Management
• Stakeholder Engagement
• Strategic Vision Execution
• User Experience (UX)
• Data-Driven Prioritization