Call Center Representative
Savista · United States
- Hybrid
- Full-time
- $37,440 / year
- United States
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Job highlights
- Support patients with healthcare refunds via inbound calls.
- Work remotely in a temporary 6-month role.
- Follow scripts and workflows for clear assistance.
- Gain experience in healthcare customer service.
- Focus on patient support, no sales involved.
About the role
About Savista
Savista RCM is a national leader in healthcare revenue cycle management, partnering with hospitals and health systems for more than 30 years. We are trusted for our deep expertise and highly specialized revenue cycle professionals, working alongside our clients as an extension of their teams. Guided by our values of Commitment, Authenticity, Respect, and Excellence (CARE), we believe our success starts with investing in our people. We foster a workplace where colleagues feel supported, included, and empowered to make a meaningful impact. With one of the industry’s most highly trained workforces and with clients all across the United States, Savista offers the stability of an established organization with the agility of a modern, people‑first company. Join Savista and build a career where your work directly supports patient care, strengthens healthcare operations and contributes to healthier communities, while growing in a collaborative, mission‑driven environment.Why You’ll Love This Role
Join our team as a Customer Service Representative supporting an important healthcare refund initiative. In this temporary, six-month assignment (with potential for extension), you’ll play a key role in helping patients understand their accounts, refund status, and next steps, all while delivering a positive, supportive customer experience. This is an inbound call center role with no outbound calling, no sales, and no payment collection responsibilities, allowing you to focus entirely on assisting patients and providing clear, accurate information. You’ll work within structured workflows and scripts, gaining valuable experience in healthcare customer service and exposure to revenue cycle operations. This opportunity is ideal for someone who enjoys helping others, thrives in a fast-paced environment, and is looking to build or expand their experience in healthcare or call center operations through a defined, project-based assignment.What You’ll Do
- Provide support through inbound call handling.
- Verify caller and patient identity in accordance with client-approved authentication procedures prior to discussing any account or refund-related information.
- Assist callers in understanding the purpose of the refund initiative, the status of their refund and next steps based on client-approved workflows.
- Respond to patient inquiries using approved scripts, workflows, and escalation protocols.
- Accurately document all call interactions in client-designated systems, following training and documentation standards.
What We’re Looking For
- High school diploma or equivalent
- Minimum of 1 year of customer service experience, preferably in a call center, healthcare, or revenue cycle environment
- Ability to handle inbound calls professionally and efficiently in a high-volume call center environment
- Strong verbal communication skills with the ability to clearly explain billing and refund-related information to patients
- Ability to follow structured scripts, workflows, and escalation protocols with a high degree of accuracy
- Proven attention to detail and ability to accurately document interactions in designated systems
- Ability to maintain confidentiality and adhere to client-approved authentication and data privacy requirements
- Basic computer proficiency, including experience navigating multiple systems simultaneously
What We Offer
- Comprehensive benefits: medical, dental, vision, HSA and FSA accounts, short-term and long-term disability insurance, accident insurance, hospital indemnity insurance, critical illness insurance, life insurance, supplemental insurance, spouse and dependent life insurance, pet insurance, and legal insurance
- Wealth benefits: 401(k) with company match, company HSA contributions, and access to certified financial planners
- Generous paid time off: 17 days PTO for full-time colleagues with increases based on tenure, 9 paid holidays and 40 hours of paid volunteer time each year through our Heart & Soul program
- Learning & career development: premium LinkedIn Learning access and our SOAR development program
- Wellness benefits: free Calm Premium subscription for meditation, stress relief, and sleep support as well as access to our Colleague Assistance Program (EAP) that provides access to licensed professional counselors and work/life resources
- Employee discounts: Perk Spot, discounted cell‑phone plans through Previ, and home/auto insurance discounts
- A collaborative, mission-driven culture built on teamwork, empathy, and growth
Key skills/competency
- Customer Service
- Call Center Operations
- Healthcare Industry
- Revenue Cycle Management
- Patient Support
- Inbound Calls
- Documentation
- Problem-Solving
- Communication Skills
- HIPAA Compliance
Skills & topics
- Call Center Representative
- Customer Service
- Healthcare
- Revenue Cycle
- Inbound Calls
- Patient Support
- Remote Work
- Temporary
- Billing
- Refunds
How to get hired
- Tailor your resume: Highlight your customer service experience, especially in call centers or healthcare, and emphasize your ability to follow structured protocols.
- Showcase relevant skills: Clearly list your proficiency in inbound call handling, professional communication, attention to detail, and basic computer navigation.
- Understand the role: Emphasize your desire to help patients and your comfort working in a fast-paced, project-based environment.
- Prepare for interviews: Be ready to discuss how you handle patient inquiries, maintain confidentiality, and document interactions accurately.
Technical preparation
Practice navigating multiple computer systems.,Familiarize yourself with common CRM software.,Review basic data entry and documentation skills.,Understand remote work best practices.
Behavioral questions
Describe handling a difficult customer inquiry.,How do you ensure accuracy in documentation?,How do you handle repetitive tasks effectively?,Explain your approach to following scripts.
Frequently asked questions
- What is the duration of the Call Center Representative role at Savista?
- This is a temporary, six-month engagement. While it's initially for six months, there is potential for extension based on business needs and performance.
- Is this a remote or on-site position for the Call Center Representative at Savista?
- This Call Center Representative position is a remote role, allowing you to work from home. You will need to be able to work West Coast Operating Hours.
- Does the Call Center Representative role at Savista involve sales or payment collection?
- No, this is strictly an inbound call center role focused on assisting patients with healthcare refunds. There are no outbound calls, sales, or payment collection responsibilities.
- What kind of experience is required for the Call Center Representative role at Savista?
- A minimum of 1 year of customer service experience is required, with a preference for experience in a call center, healthcare, or revenue cycle environment. A high school diploma or equivalent is also necessary.
- What are the core responsibilities of a Call Center Representative at Savista?
- Core responsibilities include handling inbound calls, verifying patient identity, explaining refund initiatives and statuses, responding to inquiries using scripts and workflows, and accurately documenting all interactions.
- What benefits does Savista offer to temporary employees?
- Savista offers comprehensive benefits including medical, dental, vision, 401(k) with company match, paid time off, and access to learning and wellness programs, even for temporary engagements.
- What is the pay range for the Call Center Representative role at Savista?
- The pay range for this role is $16.00 to $18.00 per hour, depending on factors like location, experience, and certifications.
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