Assistant Retail Manager

Assistant Retail Manager at Savills Australia & New Zealand

Why This Role Matters

A unique opportunity exists for a full-time Assistant Retail Manager to join our exciting shopping centre management team. Working within a friendly and dynamic office, this role will allow you to showcase your existing skills and experience within retailer management and administration.

What You'll be Doing

• Ensure tenants comply with the terms of their leases, licenses and permitted use
• Promptly respond to customer/tenant queries and complaints and escalating when necessary
• Assist Retail Manager with retailer requests and retail administration tasks
• Ensure all tenants comply with centre rules
• Assist with the arrears procedure and meeting arrears targets
• Report regularly on centre performance, new initiatives and other pertinent issues
• Maintain awareness of retail trends and competition within the catchment area
• Initiate changes to improve shopping centre service level offering
• Accountable for the day today running of ad-hoc and scheduled office duties

This role will form part of a rotating Duty Roster, which includes Thursday and/or Friday nights, weekends, public holidays, and extended trading periods. Any additional hours worked would be taken as time off in lieu.

What You'll Bring

• Prior experience within administration in a retail shopping centre environment or similar
• Strong relationship management and negotiation skills
• Ability to work with tenants, clients, centre management staff and contractors
• Advanced administration and financial skills

If property is your passion, Savills is all about the people behind the property. Sound like you?

Why Savills is a Great Place to Work

At Savills, we believe in helping people thrive through places and spaces, and that starts with our own team. As a global leader in property solutions, with 42,000 professionals across 70 countries and over 170 years of expertise, we know that our greatest strength is our people.

When you join Savills, you’re not just starting a job, you’re becoming part of a culture that celebrates individuality, supports wellbeing, and invests in your growth. We live by four promises: we listen, we empower, we challenge, and we collaborate, because we know that together we can achieve great things.

We offer more than a career, here’s just a glimpse of what you can expect:

• Generous Leave: Extra days to recharge and enjoy life
• Parental Support: Industry-leading parental leave benefits and bonuses
• Family & Wellbeing: Fertility and reproductive leave, plus dedicated wellbeing days
• Flexibility: Work arrangements that support your lifestyle
• Growth: Access to learning and development platforms
• Culture: Social events, charity days, and an inclusive, supportive workplace

We welcome and encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islanders, LGBTQIA+ communities, individuals living with special needs, and people of diverse ages, faiths, and cultures.

We’d Love to Hear from You

Are you ready to thrive with us? Submit your application today and take the first step toward an incredible career with us.

To apply, please click on the "Apply" button below and complete our online application form.

Key skills/competency

• Retail management
• Tenant relations
• Lease compliance
• Customer service
• Administration skills
• Financial acumen
• Negotiation
• Reporting
• Property management
• Team collaboration