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Customer Success Professional

Sartorius

Göttingen, Lower Saxony, GermanyOn Site

Original Job Summary

Overview

This is a fantastic opportunity to join our Customer Success Management team at Sartorius. The role focuses on enabling a high level of customer service through successful implementation of customer focused activities and close collaboration with cross-functional teams.

Responsibilities

  • Serve as the point of contact for strategic and global key account sales teams.
  • Collaborate with internal functions including Customer Service, Operations, and Finance.
  • Develop, coordinate, and track project plans, milestones, and deliverables.
  • Lead customer-related topics for single use products and mitigate risks.
  • Monitor global and customer KPIs such as OTIF and customer experience scorecards.
  • Participate in SRM/business reviews and update contractual clauses.
  • Manage validated/rejected customer sites lists.
  • Analyze customer forecasts to secure product supply.
  • Work with internal teams to define and meet service level agreements.
  • Integrate new business opportunities via effective project management.

Qualifications

  • Bachelor’s degree in business or related field or equivalent professional background.
  • 5+ years of experience in a customer-facing role with supply chain knowledge.
  • Excellent communication, negotiation, and stakeholder engagement skills.
  • Strong analytical skills and the ability to handle complex data.
  • Experience with SAP (Order Management & Supply) and Microsoft Office Suite.
  • Fluent in English; additional languages are a plus.

About Sartorius

Sartorius is dedicated to fighting diseases by translating scientific discoveries into real-world medicine. Join our global team and contribute to advancing innovative therapies for patients worldwide.

Key skills/competency

  • Customer Success
  • Project Management
  • Supply Chain
  • Stakeholder Communication
  • Risk Management
  • Data Analysis
  • SAP
  • MS Office
  • Negotiation
  • Customer Experience

How to Get Hired at Sartorius

🎯 Tips for Getting Hired

  • Research Sartorius culture: Understand their mission, values, and news.
  • Customize resume: Highlight customer success and project management experience.
  • Showcase technical skills: Emphasize SAP, data analysis, and supply chain knowledge.
  • Prepare for interviews: Practice scenario-based and competency questions.
  • Network effectively: Connect via LinkedIn and professional groups.

📝 Interview Preparation Advice

Technical Preparation

Review SAP order management features.
Practice data analysis using MS Office.
Study supply chain management basics.
Learn risk mitigation project techniques.

Behavioral Questions

Describe a challenging customer success project.
Explain your approach to conflict resolution.
Discuss handling changing project priorities.
Share examples of effective stakeholder engagement.