Customer Success Professional @ Sartorius
placeGöttingen, Lower Saxony, Germany
attach_money €80,000
businessOn Site
scheduleFull Time
Posted 1 day ago
Your Application Journey
Interview
Email Hiring Manager
***** @sartorius.com
Recommended after applying
Job Details
Overview
This is a fantastic opportunity to join our Customer Success Management team at Sartorius. The role focuses on enabling a high level of customer service through successful implementation of customer focused activities and close collaboration with cross-functional teams.
Responsibilities
- Serve as the point of contact for strategic and global key account sales teams.
- Collaborate with internal functions including Customer Service, Operations, and Finance.
- Develop, coordinate, and track project plans, milestones, and deliverables.
- Lead customer-related topics for single use products and mitigate risks.
- Monitor global and customer KPIs such as OTIF and customer experience scorecards.
- Participate in SRM/business reviews and update contractual clauses.
- Manage validated/rejected customer sites lists.
- Analyze customer forecasts to secure product supply.
- Work with internal teams to define and meet service level agreements.
- Integrate new business opportunities via effective project management.
Qualifications
- Bachelor’s degree in business or related field or equivalent professional background.
- 5+ years of experience in a customer-facing role with supply chain knowledge.
- Excellent communication, negotiation, and stakeholder engagement skills.
- Strong analytical skills and the ability to handle complex data.
- Experience with SAP (Order Management & Supply) and Microsoft Office Suite.
- Fluent in English; additional languages are a plus.
About Sartorius
Sartorius is dedicated to fighting diseases by translating scientific discoveries into real-world medicine. Join our global team and contribute to advancing innovative therapies for patients worldwide.
Key skills/competency
- Customer Success
- Project Management
- Supply Chain
- Stakeholder Communication
- Risk Management
- Data Analysis
- SAP
- MS Office
- Negotiation
- Customer Experience
How to Get Hired at Sartorius
🎯 Tips for Getting Hired
- Research Sartorius culture: Understand their mission, values, and news.
- Customize resume: Highlight customer success and project management experience.
- Showcase technical skills: Emphasize SAP, data analysis, and supply chain knowledge.
- Prepare for interviews: Practice scenario-based and competency questions.
- Network effectively: Connect via LinkedIn and professional groups.
📝 Interview Preparation Advice
Technical Preparation
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Review SAP order management features.
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Practice data analysis using MS Office.
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Study supply chain management basics.
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Learn risk mitigation project techniques.
Behavioral Questions
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Describe a challenging customer success project.
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Explain your approach to conflict resolution.
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Discuss handling changing project priorities.
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Share examples of effective stakeholder engagement.
Frequently Asked Questions
What experience level is required for the Customer Success Professional at Sartorius?
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How important is SAP experience for the Customer Success Professional role at Sartorius?
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What are key responsibilities for a Customer Success Professional at Sartorius?
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How does Sartorius support career growth for Customer Success Professionals?
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