Want to get hired at Saratoga Regional YMCA?

Member Service Representative

Saratoga Regional YMCA

Saratoga Springs, New York, United StatesOn Site

Original Job Summary

Member Service Representative

The Saratoga Regional YMCA is hiring a Member Service Representative to join their team. This role supports a welcoming and respectful atmosphere, promotes memberships and programs, and responds to member and guest needs.

Position Summary

This position supports a positive and interactive environment. It requires someone warm, friendly, and customer service-focused with strong computer skills.

Job Perks

  • Fun, interactive atmosphere
  • Competitive pay
  • Free YMCA membership!

Requirements

  • Minimum age of 18 years old
  • Previous customer service, sales or related experience
  • CPR and First Aid, child abuse prevention training, Y orientation certifications required within 90 days of hire
  • Excellent interpersonal and problem-solving skills
  • Ability to relate effectively to diverse groups
  • Basic knowledge of computers

Key skills/competency

  • Customer Service
  • Membership Promotion
  • Interpersonal Skills
  • Problem Solving
  • Computer Literacy
  • CPR
  • First Aid
  • Sales
  • Diversity
  • Communication

How to Get Hired at Saratoga Regional YMCA

🎯 Tips for Getting Hired

  • Research Saratoga Regional YMCA's culture: Understand their mission and values.
  • Customize your resume: Highlight customer service and computer skills.
  • Showcase certifications: Include CPR, First Aid, and relevant training.
  • Practice behavioral interviews: Prepare examples of diverse customer interactions.

📝 Interview Preparation Advice

Technical Preparation

Review basic computer operations.
Practice using membership systems.
Familiarize with CRM software.
Brush up on data entry skills.

Behavioral Questions

Describe a time you resolved a conflict.
Explain how you handled a difficult customer.
Discuss teamwork in a challenging situation.
Share an example of adapting to change.