Solution Advisor, Customer Experience

About SAP

At SAP, we believe in bringing out the best in you. We are builders, impacting over 20 industries and 80% of global commerce, and we seek your unique talents to shape what's next. The work is challenging yet meaningful. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. We offer constant learning, skill growth, great benefits, and a supportive team committed to your success.

This role can be based in any SAP location in Germany, including Berlin, Hamburg, Ratingen, Eschborn, Walldorf, Gerlingen, Garchingen, and others.

What You’ll Do as a Solution Advisor, Customer Experience

As the Solution Advisor (SA) for SAP’s Customer Experience (CX) portfolio, you will be the go-to expert for SAP CX solutions. You will support the full sales cycle, from discovery and qualification through post-sale adoption, helping customers expand their SAP CX footprint and realize measurable value.

• Provide deep expertise across the CX solution portfolio, including integrations with S/4HANA, SAP BTP, and SAP Analytics Cloud.
• Deliver standard and tailored, persona-based demos that clearly demonstrate value to CROs, CMOs, CCOs, Heads of Service, Digital Commerce leaders, Sales Ops, Contact Center managers, and merchandisers.
• Partner with Account Teams to identify and qualify opportunities, driving adoption and consumption of SAP CX.
• Evaluate opportunities using CX-specific criteria such as omnichannel scope, consent/privacy (GDPR/CCPA), data unification, real-time personalization, lead-to-cash/service-to-resolution, commerce scale/extensibility, and change readiness.
• Act as a CX thought leader, refining account strategy and shaping competitive differentiation and win themes.
• Conduct vigorous dry runs and localize industry/country scenarios to ensure compelling engagements.
• Define architecture and integration assumptions (e.g., S/4 pricing/inventory, BTP Integration Suite, APIs/events) and ensure a smooth transition to Services/partners with clear scope and success criteria.
• Engage post-sale to track usage, expand use cases, and drive renewals.
• Leverage digital assets (demo tenants, accelerators, playbooks, POV/value tools) tailored to CX personas.

What You Bring

• Experience in large software/IT organizations, with a strong emphasis on Customer Experience.
• Several years of experience in Solution Advisory, preferably within the CX portfolio.
• Solid understanding of cloud (SaaS), integrations, and data privacy in customer engagement scenarios.
• Working knowledge of Cloud, Hosted Services, and Software as a Service/Platform as a Service models in the Business-to-Business environment.
• Recognized CX subject-matter expertise with a proven track record of value-based presales/customer engagements.
• Ability to craft compelling, persona-based stories and quickly translate goals into pragmatic roadmaps.
• Passionate, energetic customer presence with excellent presentation and facilitation skills.
• Fluent German and English are required; other languages are an advantage.

Key skills/competency

• Customer Experience (CX)
• SAP CX Portfolio
• Presales
• Solution Advisory
• S/4HANA Integration
• SAP BTP
• SAP Analytics Cloud
• SaaS/Cloud Technologies
• Data Privacy (GDPR/CCPA)
• Value-Based Selling