Artificial Intelligence Transformation Manager

About Santander

Santander is evolving from a high-impact global brand to a technology-driven organization, with a strong focus on customer-centric transformation, bold thinking, innovation, and challenging what's possible. This transformation offers a significant opportunity for motivated professionals to grow, learn, and make a real difference in helping people and businesses thrive.

The Role: Artificial Intelligence Transformation Manager

As an Artificial Intelligence Transformation Manager within the global AI Transformation team, you will lead and manage strategic AI initiatives that drive impact across global companies and key functions. Your mission will be to connect business, AI, and technology, ensuring that AI solutions create measurable value by designing, evaluating, and deploying cutting-edge AI and GenAI solutions that reimagine business processes and customer experiences. This role serves as a strategic bridge between data science, technology, and business areas, ensuring AI adoption delivers measurable, scalable, and compliant value across the organization, acting as a key catalyst for responsible and safe AI usage aligned with corporate standards.

Main Responsibilities

• Strategy and Definition: Identify, assess, and translate high-impact business challenges into technically feasible and value-driven AI use cases. Evaluate and recommend AI architectures, platforms, and vendors ensuring alignment with Santander’s enterprise AI standards. Propose business and technical roadmaps to scale AI adoption.
• Design and Execution: Coordinate the technical design of AI and agentic solutions in collaboration with AI, data, and engineering teams. Oversee design and implementation squads with multidisciplinary teams across AI, data, technology, and operations. Validate the quality, performance, risk, and regulatory compliance of developments. Drive iterative prototyping, agile experimentation, and production deployment to ensure rapid and compliant AI delivery.
• Business Alignment: Translate business decisions into technical requirements and communicate their implications clearly to non-technical stakeholders. Build project business cases and ensure that solutions deliver measurable and scalable value. Develop and monitor KPIs to track AI adoption, model performance, and business ROI, ensuring accountability for measurable outcomes.
• Governance and Best Practices: Promote standards for responsible AI, security, and regulatory compliance. Ensure traceability, explainability, and quality across AI solutions. Participate in technical and transformation committees. Establish best practices for model lifecycle management, including documentation, monitoring, and risk assessment.

What You'll Bring To The Table

Professional Experience

• 8+ years of experience managing large transformations and cross-functional projects (Required).
• 5+ years of experience designing and implementing AI ecosystems, ideally in banking or financial services (Required).
• Experience deploying AI solutions in production environments under strict governance and data protection standards (Preferred).

Education

• Bachelor’s degree in Engineering, Computer Science, Data Science, or related field (Required).
• Master’s degree or complementary certifications in Business Administration (Preferred).

Languages

• Very high proficiency in English and Spanish (Required).

Hard Skills

• Ability to translate business challenges into technical problem statements and build impactful AI solutions.
• Strong knowledge in AI architectures, platforms, Generative AI, LLMs, vector databases, and MLOps.
• Proven track record in project delivery and global/local squad management (AI/Data Engineers, MLOps Engineers, Business Stakeholders) in an agile environment.
• Ability to foster an AI-first culture and promote transformation across diverse teams and geographies.

Soft Skills

• Excellent communication and influencing skills to engage both Business and Technical teams.

Why Join Santander?

Santander values your impact and offers a fair and competitive rewards package. Beyond compensation, you'll find global opportunities, broad career paths, and a flexible hybrid work model. The company provides extensive learning resources through Santander Open Academy, competitive salaries with performance bonuses, preferential banking terms, life insurance, and a holistic wellness program (BeHealthy). Additional benefits include childcare support, family programs, legal/emotional/administrative advice via Santander Contigo, gym memberships, medical centers, meal allowances, parking, shuttle service, and exclusive employee discounts.

Local Compliance

Santander is an equal opportunities organization, committed to providing an inclusive and accessible application process for all candidates, regardless of age, gender, disability, marital status, race, religion, or sexual orientation.

Key skills/competency

• AI Transformation Strategy
• Generative AI & LLMs
• MLOps
• Project Management
• Business Case Development
• AI Governance
• Data Protection
• Agile Methodologies
• Stakeholder Management
• Financial Services AI