Assistant Optimisation & Personalisation Manager

About Santander UK

Santander is evolving from a global, high-impact brand into a technology-driven organisation, with our people at the heart of this journey. We are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible. This is more than a strategic shift; it's a chance for driven professionals to grow, learn, and make a real difference. Our mission is to help more people and businesses prosper, embracing a strong risk culture where all professionals are expected to take a proactive and responsible approach toward risk management.

Retail & Commercial Banking integrates all our retail and commercial banking activities to better serve our customers, improve efficiency, and drive value creation.

The Opportunity: Assistant Optimisation & Personalisation Manager

Santander UK is seeking an Assistant Optimisation & Personalisation Manager based in Milton Keynes for a 12-month fixed-term contract. This fantastic opportunity is within our Customer Lifecycle Squads, where we are empowered to deliver awesome, data-driven, customer-centric experiences, with our CRO methodology central to achieving better outcomes for our customers.

Working within our Optimisation & Personalisation team, you will have the power to positively impact our customers' lives now and in the future. In a fast-paced, agile environment, you will be responsible for the end-to-end delivery of your tests, from data analysis and ideation through to wireframing and post-test analysis. If you are passionate about improving all aspects of the digital customer journey, this role is for you.

You will be obsessed with improving customer experiences by establishing pain points through detailed analysis of customer journeys, user research, customer surveys, and web browsing behaviour. You will collaborate with stakeholders to ensure all activities are compliant and mitigate risks. You will also work with external partners to build, QA, and deliver activities, ensuring experiences are delivered on time and to the expected quality. Analysing concluded optimisation/personalisation activities will be key to establishing takeaways and identifying incrementality. Furthermore, you will support the continuous improvement of our CRO methodology with direct and global teams, sharing learnings and best practices to drive group-wide growth.

What You'll Bring

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger. We value who you are and empower what you bring.

The following requirements represent the knowledge, skills, and abilities essential for success:

• Passionate about delivering a customer-centric approach with an analytical mindset.
• Experience delivering a CRO testing program, from opportunity identification through to test build.
• Ability to analyse user behaviour through user research, customer surveys, and web/digital analytics.
• UX and CX understanding and awareness of key digital principles.
• Experience with industry-leading optimisation tools such as, or similar to: Adobe Target, Optimizely, etc. (Preferred)
• Excellent communication skills, both oral and written, and evidence of generating confidence through effective management of key stakeholders. (Preferred)
• Flexible to work with new methodologies and ways of working in a fast-paced, changing environment. (Preferred)
• Approach challenges pragmatically, working on short-term wins and longer-term strategic growth. (Preferred)

What We Offer

At Santander, your contribution matters. We recognise the difference you make every day and ensure you feel valued, supported, and rewarded. Our recognition goes beyond pay, encompassing pride in your work, impact on customers and communities, and opportunities for personal and professional growth.

• £500 annual cash allowance to spend on a great range of benefits.
• 25 days’ holiday plus bank holidays, increasing to 26 days after 5 years of service, with the option to purchase up to 5 contractual days per year.
• Voluntary healthcare benefits at discounted rates, including medical insurance, dental insurance, and health assessments.
• 8% employer pension contribution, increasing to 12.5% if you contribute, with an option to take some in cash.
• Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and discounted rates for additional life assurance and critical illness cover.
• Opportunity to share in Santander’s success through share plans.
• Access to staff versions of Santander products like Edge Current Accounts and Credit Cards with no fees, and other deals and discounts.
• Competitive rewards reflecting your impact and value.
• Comprehensive wellbeing support across physical, mental, social, and financial pillars, including apps, discounted gym access, online classes, flexible healthcare, and mental health support.
• Support for every life stage, including enhanced family leave, childcare options, and tailored wellbeing support.
• Time to give back through volunteering opportunities.
• Global growth opportunities to shape your career across our international network.

Local Compliance & Application

Santander is an inclusive organisation providing equal opportunities for everyone. We are committed to creating an accessible, fair, and welcoming recruitment experience.

Our roles are site-based with a hybrid working pattern, requiring colleagues to attend the office at least 12 days per month (pro-rata for part-time roles). Please consider travel distance, time, and cost to Milton Keynes.

Every individual must have the right to work in the UK. Visa/permit needs will not influence application progression, but an unsuccessful application or lack of right to work will result in withdrawal of any conditional offer. Relocation packages may not be available, though Santander will cover mandatory government fees for visa sponsorship, while personal immigration and relocation costs may be your responsibility.

If interested, please apply. For recruitment process assistance, contact resourcing@santander.co.uk.

Key skills/competency

• Optimisation & Personalisation
• CRO (Conversion Rate Optimisation)
• A/B Testing & Experimentation
• Data Analysis (Web & User Behaviour)
• User Experience (UX) & Customer Experience (CX)
• Digital Principles
• Stakeholder Management
• Agile Methodologies
• Adobe Target / Optimizely
• Problem Solving & Pragmatism