VIP Technical Support Specialist
Santander Bank, N.A.
Job Overview
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Job Description
VIP Technical Support Specialist
Santander Bank, N.A. is a global leader in financial services, transforming into a technology-driven organization. We are seeking driven professionals to join our customer-centric transformation. If you are interested in exploring possibilities, we want to talk to you!
The Difference You Make
As a VIP Technical Support Specialist, you will provide day-to-day white-glove process and technical support for Senior Executives, addressing all IT issues locally or remotely. You must possess extensive VIP and Executive-level support experience, responding politely and precisely to customer inquiries.
- Provide day-to-day white glove process and technical support for Senior Executives.
- Respond to customer questions regarding operations and issues politely and precisely.
- Manage, maintain, and support the inventory of Executive devices (Laptops, mobile devices, peripherals).
- Facilitate on-boarding and off-boarding of Senior Executives and Executive Assistant access and devices.
- Image and update end-user computers, and perform testing & validation of new updates, patches, and deployments.
- Support meetings, events, and Board functions.
- Must be able to walk frequently and lift up to 50 lbs.
What You Bring
To excel in this role, you will need the ability to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bachelor's Degree or equivalent work experience in Computer Science/Software Engineering or equivalent field - Required.
- 5-10+ years in VIP Support and supporting technologies - Required.
- Advanced Windows desktop support, including Microsoft Windows 11, Microsoft Office Suite, Microsoft Exchange & Office365.
- Experience with Video Conferencing (Cisco Webex, Zoom, Microsoft Teams).
- MDM support experience, preferably Intune.
- Proficiency with Active Directory & Azure.
- Project Management experience.
- Familiarity with ITIL and ITSM processes.
- Experience supporting Apple iOS & Android devices.
- Familiarity supporting Macintosh laptops/desktops is a plus.
- Familiarity with Networking; Cisco certifications or work experience is a plus.
- Printer Support experience.
Certifications
No Certifications listed for this job.
It Would Be Nice For You To Have
- Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
- Experience in Microsoft Office products.
- Fluent in Spanish.
What Else You Need To Know
The base pay range for this position is $75,000.00 - $127,500.00 USD annually. Compensation may vary based on skills, experience, training, licensure, certifications, and location.
We Value Your Impact
Your contribution is recognized with a fair and competitive rewards package. Our benefits are designed to support you, your family, and your well-being, now and into the future.
Risk Culture
We embrace a strong risk culture, expecting all professionals to take a proactive and responsible approach toward risk management.
EEO Statement
Santander is an equal opportunity employer valuing and respecting diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.
Working Conditions
Frequent minimal physical effort such as sitting, standing, and walking is required. Occasional moving and lifting of light equipment/furniture may be necessary.
Employer Rights
This job description is not exhaustive. Duties may be added or revised by management. Employer reserves the right to revise this job description at any time. This is not a contract for employment.
What To Do Next
If this role interests you, please apply. We are committed to an inclusive and accessible application process. If you require assistance or accommodation, please contact TAOps@santander.us.
Key skills/competency
- VIP Support
- Executive Support
- Technical Support
- Windows 11
- Microsoft Office Suite
- Microsoft Exchange
- Office 365
- Intune
- Active Directory
- ITIL
How to Get Hired at Santander Bank, N.A.
- Tailor your resume: Highlight your extensive VIP and executive-level support experience, showcasing skills in Windows, Office 365, and device management.
- Craft a compelling cover letter: Emphasize your strong executive presence, communication abilities, and personal accountability for executive support roles.
- Prepare for technical questions: Be ready to discuss your experience with advanced Windows desktop support, MDM (Intune), Active Directory, and video conferencing tools.
- Showcase project management and ITIL familiarity: Demonstrate your structured approach to IT service management and project execution.
- Express interest in growth: Align your application with Santander's customer-centric transformation and technology-driven initiatives.
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