Service Engineer

Service Engineer at Sandvik

At Sandvik Mining, we deliver pioneering products and solutions to our global customers within the mining and construction segment. Our Surface Drilling Division, where intelligent surface drill rigs bring the latest technology, is strengthening its Technical Support team. We are looking for a motivated and skilled Service Engineer for a full-time and permanent position in Tampere (Myllypuro), Finland.

As a Service Engineer, you will provide expert technical assistance to our global customers, distributors, and field service teams. Your work is crucial in ensuring high uptime, performance, and reliability of our surface drilling equipment. This role blends hands-on technical work with modern digital tools. With the industry's evolution, digitalization and electrification are core to our support strategy. You will contribute by supporting connected equipment, telemetry solutions, analytics-driven diagnostics, and new electrified technologies.

Your Key Responsibilities

• Support in commissioning, maintenance, and complex repair activities.
• Troubleshoot mechanical, hydraulic, electrical, and control system issues.
• Document findings, prepare technical reports, and enhance service knowledge resources.
• Participate in the development and continuous improvement of backline support processes and ways of working to ensure efficiency, consistency, and high-quality technical support.
• Monitor and respond to the ticketing system, ensuring timely updates, clear communication, and proper prioritization of support requests.
• Ensure effective two-way communication with both design engineering and frontline teams.
• Collaborate with engineering, R&D, product management, testing, and quality improvement initiatives.
• Promote and ensure safe working methods in all tasks.

Your Background And What We Find Important

• Degree or background in mechanical, electrical, automation, or similar technical field.
• Hands-on understanding of heavy machinery, hydraulics, control systems, or mobile equipment.
• Interest or experience in digitalization, telemetry, automation, or connected equipment.
• Ability to interpret technical documentation, schematics, and diagnostics data.
• Strong problem-solving skills and a customer-focused mindset.
• Good communication skills in English; additional languages are a plus.
• Willingness to travel domestically and internationally when required.

Sandvik is dedicated to ensuring the health and work ability of all employees. Regular health examinations are provided in line with risk assessments for the mining industry. Employees regularly working at our customer sites must successfully complete a specific health examination before an employment contract is offered.

What we offer to you?

We offer an interesting and challenging role within a dynamic and highly skilled group of professionals. You will find opportunities for career development within a global company with strong brands and products. Sandvik provides professional development through various training and development programs, good employee benefits, and an inclusive corporate culture focused on sustainable development, with values such as Winning together, Curiosity, Responsibility, and Customer focus.

Our Company

Sandvik develops new technologies and innovations in the areas of electrification, automation, and digitalization. This is your opportunity to join Sandvik’s smart minds, all working together to build a better future for the mining industry. We are forerunners in developing automated equipment for mining, reducing accidents, and improving safety at our customers’ operations. We have a strong focus on sustainability and circularity; Sandvik is committed to halving our CO2 impact by 2030, with our battery electric vehicle offering developed with this ambitious target in mind.

Key skills/competency

• Technical Support
• Troubleshooting
• Heavy Machinery
• Hydraulics
• Electrical Systems
• Control Systems
• Digitalization
• Telemetry
• Problem-Solving
• Customer Focus