Associate Desktop Administrator

Associate Desktop Administrator at Samyutha Info Technologies Pvt Ltd

Samyutha Info Technologies Pvt Ltd is seeking a dedicated and proactive Associate Desktop Administrator to join our IT team. This role is crucial for ensuring the smooth operation of our end-user computing environment, providing technical support, and managing desktop systems for employees. The ideal candidate will have a foundational understanding of IT support principles, strong problem-solving skills, and a commitment to delivering excellent customer service.

This position offers a great opportunity for individuals looking to grow their career in IT administration within a dynamic technology company. You will be instrumental in maintaining system integrity and providing essential support that enables our teams to perform efficiently.

Key Responsibilities

• Provide first and second-level technical support for hardware, software, and network issues for end-users.
• Install, configure, and maintain desktop computers, laptops, printers, and other peripheral equipment.
• Troubleshoot and resolve technical problems related to operating systems (Windows, macOS), office applications, and business software.
• Manage user accounts, permissions, and access rights within Active Directory and other identity management systems.
• Perform routine system updates, patches, and software deployments to ensure security and optimal performance.
• Document technical procedures, solutions, and user guides to maintain comprehensive knowledge bases.
• Assist with IT asset management, including tracking inventory and managing equipment lifecycle from procurement to disposal.
• Collaborate with senior IT staff on projects and initiatives to improve IT infrastructure and services.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• 1-3 years of experience in a desktop support or IT helpdesk role.
• Proficiency in troubleshooting Windows operating systems (Windows 10/11) and Microsoft Office Suite.
• Familiarity with network fundamentals (TCP/IP, DNS, DHCP) and basic network troubleshooting.
• Experience with Active Directory user and computer management.
• Knowledge of hardware components and peripheral installation/configuration.
• Excellent communication and interpersonal skills with a strong customer service orientation.
• Ability to work independently and as part of a team in a fast-paced environment.

Preferred Skills

• Experience with remote support tools and ticketing systems.
• Basic understanding of scripting (e.g., PowerShell) for automation tasks.
• Knowledge of IT security best practices and data protection principles.

Key skills/competency

• IT Support
• Desktop Administration
• Troubleshooting
• Hardware Maintenance
• Software Installation
• Active Directory
• Network Fundamentals
• Windows OS
• Microsoft Office
• Customer Service