Senior Customer Success Quality Analyst
@ Samsara

Hybrid
$107,000
Hybrid
Full Time
Posted 4 days ago

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XXXXXXXX XXXXXXXXXXX XXXXXXXXXX***** @samsara.com
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Job Details

About Samsara

Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud. The company enables organizations dependent on physical operations to harness IoT data, craft actionable insights, and improve overall operations across multiple industries.

About the Role

As a Senior Customer Success Quality Analyst, you will join the Customer Success Quality Programs team. You will partner with leadership and stakeholders to uplift quality outcomes for customers by implementing data monitoring systems, assessing compliance, and leveraging business intelligence to drive improvements in customer interactions.

  • Monitor and assess service interactions.
  • Implement quality process tracking and compliance measures.
  • Drive data analysis using tools like Excel, Tableau, and Google Sheets.
  • Collaborate with Sales and Operations stakeholders.
  • Champion Samsara’s cultural principles.

Minimum Requirements

Candidates should have 4+ years experience in Sales, Enablement, Operations, Quality, or Program Management. Experience in technical and non-technical customer environments along with a proven track record of enhancing quality processes is essential.

Preferred Qualifications

  • Experience with Gong and/or Salesforce.
  • Certifications like COPC or PMP.

Benefits and Work Environment

Full-time employees enjoy competitive compensation, remote and flexible working arrangements, health benefits, and more. Samsara is committed to inclusion and provides accommodations for those in need.

Key skills/competency

  • quality assurance
  • customer success
  • data analysis
  • compliance
  • sales operations
  • SaaS
  • process improvement
  • calibration
  • business intelligence
  • stakeholder engagement
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How to Get Hired at Samsara

🎯 Tips for Getting Hired

  • Customize your resume: Highlight quality analysis and SaaS projects.
  • Research Samsara: Understand their IoT and operational focus.
  • Practice data discussions: Emphasize tools like Excel and Tableau.
  • Prepare for behavioral questions: Share experiences on process improvements.

📝 Interview Preparation Advice

Technical Preparation

Review Excel and Tableau basics.
Practice data interpretation and insights.
Familiarize with Salesforce and Gong usage.
Study quality compliance processes.

Behavioral Questions

Explain a process improvement challenge.
Describe a time you impacted customer success.
Share how you manage quality under pressure.
Discuss cross-team collaboration experiences.

Frequently Asked Questions