Select Implementation Consultant

Who We Are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, a platform that enables organizations dependent on physical operations to harness Internet of Things (IoT) data. We help improve the safety, efficiency, and sustainability of physical operations across industries like agriculture, construction, field services, transportation, and manufacturing, which represent over 40% of global GDP. Working at Samsara means you'll help define the future of physical operations, shaping solutions like Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make a significant impact.

About the role:

Samsara’s Select Customer Success team advises and guides our largest customers, ensuring they adopt Samsara products and continuously gain business value. We serve as the trusted point of contact throughout the customer lifecycle: onboarding, adoption, advocacy, and renewal.

As a Select Implementation Consultant, you will be part of our Implementation team, responsible for helping Enterprise customers deploy and adopt our IoT solutions for their fleet and industrial assets. Taking over from our sales teams, you will own the customer relationship and ensure a successful deployment of Samsara's solution. Your customers will span diverse sectors like trucking, food and beverage, passenger transit, utilities, and school buses. Your role involves building strong customer relationships, educating them on our system, and ensuring overall customer satisfaction.

This is a cross-functional role, requiring collaboration with Sales, Support, Sales Engineering, and Product teams, offering exposure to multiple aspects of a fast-growing company.

The role demands exceptional customer-facing communication skills, the ability to quickly understand customer businesses, and comfort explaining technology to both executives and day-to-day users. You will also champion, role model, and embed Samsara’s cultural principles: Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, and Win as a Team, as we scale globally.

This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area. May require travel to customer sites up to 10% of the time, including overnight stays.

You should apply if:

• You want to impact the industries that run our world: Your work will directly affect critical operations like timely goods delivery, student safety, and power restoration.
• You thrive the most when solving problems: Our expanding technology and customer complexities offer exciting challenges, and you'll partner strategically to find unique solutions.
• You are a natural relationship builder: You'll communicate and collaborate constantly with customers and cross-functional teams to achieve shared success.
• You are the architect of your own career: This role offers significant autonomy and opportunities for mastery in a hyper-growth environment at Samsara.
• You want to be with the best: You will be surrounded by top professionals, fostering a culture of mutual support and shared success.

In this role, you will:

• Be on the front-lines ensuring customers enhance safety, efficiency, and sustainability with our IoT platform.
• Manage the deployment of Samsara technology for large-scale customers, ensuring quick time to value.
• Create launch plans and roadmaps to increase product usage and adoption.
• Track implementation progress, participation, product adoption, and account health.
• Conduct training sessions, demonstrate Samsara’s technology, and resolve challenges with various users and executives.
• Manage multiple customer engagements concurrently and collaborate cross-functionally to deliver exceptional experiences.
• Serve as a mentor to wider Customer Success and Support teams.
• Deeply understand Samsara platform capabilities and explain them effectively to diverse customers.
• Champion, role model, and embed Samsara’s cultural principles as the company expands.

Minimum requirements for this role:

• 6+ years of experience in a senior Customer Success, account management, or strategic consulting role, with Enterprise SaaS experience preferred.
• Strong priority management and high emotional intelligence for a demanding position with high internal visibility.
• Experience supporting or working with technical products.
• Solutions-oriented with strong problem-solving skills.
• Excellent consultative skills with experience in end-to-end system implementations.
• Proven ability to build trust and communicate effectively with diverse stakeholders, including executives and day-to-day users.
• Passion for initiative, going above and beyond, and thriving in fast-paced, change-heavy environments.
• Diplomacy, tact, and poise under pressure when handling customer issues.
• Bachelor’s degree from a 4-year institution.

An ideal candidate also has:

• Strong bias for action, ability to think big, and insistence on high standards.
• Experience serving and supporting large-scale business solutions at Fortune 500 companies.

Salary & Benefits

The annual base salary for full-time employees for this position ranges from $101,420 to $153,409 USD. Base pay may vary based on city of residence, knowledge, skills, and experience. Samsara offers above-market total compensation through base salary, performance-based bonus/variable pay, and equity for eligible roles. Top performers receive differentiated pay with potential for above-market compensation over time.

Beyond compensation, Samsara provides a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more.

Flexible Working

Samsara embraces a flexible working model, with offices open for in-person work and support for remote work where operational requirements allow. Some positions may require proximity to offices or specific geographic areas for collaboration or service alignment, which will be indicated in job descriptions. All employment offers are contingent on the individual's legal right to work in the company and specified location, if applicable.

Belonging at Samsara

Samsara welcomes everyone regardless of background. All qualified applicants receive consideration for employment without discrimination based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, veteran status, disability, age, or other protected characteristics. We value diverse approaches to solve complex problems and ensure Samsara is a place where all can make an impact.

Accommodations

Samsara is an inclusive work environment committed to equal opportunity for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. We do not charge fees to applicants. Official communication will only come from emails ending in @samsara.com, @us-greenhouse-mail.io, or @mail3.guide.co. More information is available on our blog.

Key skills/competency

• Customer Success
• Implementation Management
• IoT Solutions
• SaaS Deployment
• Project Management
• Stakeholder Communication
• Problem Solving
• Consultative Skills
• Product Adoption
• Technical Support