IT Manager/Tech Lead
Samsara
Job Overview
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Job Description
About Samsara
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, a platform enabling organizations dependent on physical operations to leverage Internet of Things (IoT) data for actionable insights and improved operations. At Samsara, we are committed to enhancing the safety, efficiency, and sustainability of the physical operations that power our global economy, including agriculture, construction, field services, transportation, and manufacturing. Working at Samsara means you'll contribute to defining the future of physical operations across various product solutions like Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring.
About the Role: IT Manager/Tech Lead
Samsara is seeking a curious and motivated IT Manager/Tech Lead to scale our IT Services Management for a rapidly growing user base of over 4,500 employees. Your primary responsibility will be to support our People, Places, and Events, empowering employees to perform at their best. This includes coaching and developing the IT team, organizing operations, managing contracts, building vendor relationships, refining systems, managing projects, and establishing processes to deliver superior customer experiences.
Key Responsibilities
- Manage the IT Portfolio: Guide a team responsible for all IT projects, owning the sprint planning process across Core IT to prioritize the most important and urgent work for Samsara.
- Manage IT Contracts: Direct the acquisition of computer software and hardware, negotiating purchase agreements and service contracts with vendors and partners. Manage the end-to-end contract lifecycle with procurement partners.
- Manage Vendors & External Partners: Leverage experience with SaaS applications and third-party vendor relationship management, including implementation of third-party tools. Design and lead high-impact internal and external initiatives from scope to stakeholder and budget management.
- Manage IT Service Levels: Own operational metrics, SLAs, and industry benchmarks, driving operational excellence for the department.
- Manage Business Partner Satisfaction: Drive proactive engagement to understand satisfaction levels and address challenges with services provided.
- Own IT Systems: Own and optimize core tools and systems powering Samsara, such as Google Workspace, Okta, Atlassian, Zendesk, and Slack.
- Lead Software Optimization/Rationalization: Ensure Samsara optimizes its software budget investments.
- Partner with Security and Compliance: Drive core security and compliance projects to protect information assets.
- Lead Innovation & Automation Projects: Strategize and lead key innovation projects to continuously improve user technology experiences for Samsarians.
- Develop Operational Data Insights & Analytics: Analyze IT activities using multiple data sources to ensure the highest levels of performance through SLAs and performance analytics.
- Lead Technical Support: Optimize the employee support experience and drive positive technology experiences through this channel. Establish smooth hand-offs between Tier 1, 2, and 3 support and build best practices and processes.
- Excel at Team Management: Hire, develop, and significantly scale Samsara's global IT Team.
- Excel at Exec Communication: Clearly communicate the state and strategy for Core IT Services & Operations to executive leadership.
- Project Management: Own the full IT project lifecycle, with budgetary and human resource management responsibilities. Ensure customer needs are met by coordinating specific IT deliverables, including program/project plans, structure, schedule, and staffing.
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
- Hire, develop, and lead an inclusive, engaged, and high-performing team.
Ideal Candidate Profile
- 8+ years in an IT services, IT program management, technical support, or systems role.
- Experience managing a team.
- Experience with tools such as Google Workspace, Slack, Okta, Zoom, etc.
- Experience managing technical contracts for an IT department.
- Understanding of vendor relationship management.
- Experience successfully managing people and projects.
- Expertise in IT systems, networks, operations, and cloud systems.
- Strong analytical and project management skills, with a proven ability to design and communicate clear processes.
- A detail-oriented yet flexible approach to problem-solving.
- Impeccable discretion when handling sensitive and confidential information.
- Excellent self-management and interpersonal skills.
- Positive, tenacious attitude while delivering on complex and challenging projects.
- BA / BS with a technical degree (Computer Science, Computer Engineering, Mechanical Engineering, MIS, etc.).
Benefits and Culture
At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. Full-time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much more. Samsara is an inclusive work environment committed to equal opportunity for qualified persons with disabilities. We embrace a flexible working model, with offices open for in-person work and support for remote work where operational requirements align.
Key skills/competency
- IT Service Management
- Project Management
- Vendor Management
- Team Leadership
- IT Operations
- SaaS Administration
- Security & Compliance
- Automation
- Data Analytics
- Contract Negotiation
How to Get Hired at Samsara
- Research Samsara's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor, focusing on Connected Operations and IoT innovation.
- Tailor your resume: Customize your application to highlight extensive experience in IT service management, vendor relations, project leadership, and team development for Samsara's scaling needs.
- Showcase technical and leadership skills: Emphasize expertise with tools like Google Workspace, Okta, Atlassian, and Slack, alongside proven capabilities in managing IT systems, networks, and cloud operations.
- Prepare for behavioral interviews: Be ready to share examples demonstrating alignment with Samsara's cultural principles, especially around customer focus, growth mindset, and inclusive leadership.
- Articulate IT scaling strategies: Prepare to discuss your approach to managing IT services for a rapidly expanding employee base and ensuring operational excellence.
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