Implementation Consultant

@ Samsara

About Samsara

Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud. The platform enables physical operations to harness IoT data for actionable insights and operational improvements, driving safety, efficiency, and sustainability across industries such as agriculture, construction, transportation, and manufacturing.

About the Role

As an Implementation Consultant on the Mid-Market Customer Success team, you will guide customers in deploying and adopting Samsara's IoT solutions for fleet and industrial assets. You serve as the trusted point of contact from onboarding to renewal, ensuring customers quickly achieve value from the technology.

• Manage deployment of Samsara technology for Mid-Market customers
• Create launch plans and roadmaps for product adoption
• Conduct training sessions and address customer challenges
• Coordinate with Sales, Support, Engineering, and Product teams
• Champion Samsara’s cultural principles and customer success

What You Bring

You have 4+ years in customer success, account management, or strategic consulting with a proven track record in handling technical products. You are adept at building relationships, understanding complex customer needs, and working in a fast-paced, evolving environment.

Additional Details

This remote position is open to candidates residing in Canada. Full-time employees receive a competitive total compensation package along with remote/flexible working benefits, health benefits, and more.

Key skills/competency

Customer Success, Implementation, IoT, SaaS, Deployment, Training, Relationship Building, Technical Consulting, Strategic Planning, Communication