Technical Program Management Director
Salesforce · San Francisco, CA
- On site
- Full-time
- $273,000 / year
- San Francisco, CA
Job highlights
- Lead complex, AI-driven programs end-to-end.
- Design and implement automation and intelligent workflows.
- Partner with executives as a trusted advisor.
- Drive cross-functional alignment and resolve blockers.
- Focus on scaling operations through AI and automation.
About the role
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Technical Program Managers (TPMs) drive programs end-to-end—ensuring alignment, execution, and impact. In an AI-first world, TPMs go further: they design systems, automate workflows, and scale execution through intelligent solutions.
Your Role
As the Director, Technical Program Management for Agentforce Operations, you will lead complex, cross-functional initiatives that power our growth. You’ll partner across Engineering, Product, Sales, and Operations to deliver programs that are not only on time—but scalable, automated, and increasingly AI-driven.This is an individual contributor role for a builder—someone who thrives in ownership, operates at executive altitude, and brings both strategic thinking and hands-on execution.
Your Impact
- Lead complex programs from planning through execution, aligning scope, timelines, and business goals
- Design and implement AI-first program frameworks, incorporating automation and intelligent workflows
- Partner with executive leadership as a trusted advisor to drive clarity, prioritization, and outcomes
- Drive cross-functional alignment through structured cadences, metrics, and decision frameworks
- Manage dependencies across teams and proactively resolve risks and blockers
- Identify opportunities to automate manual processes and improve operational efficiency
- Apply AI and agent-based workflows to streamline execution and reduce coordination overhead
- Foster a culture of accountability, innovation, and continuous improvement
- Build AI agents and multi-agent pipelines that automate status, risk detection, and reporting
- Define metrics for AI adoption and impact across the org
- Codify reusable AI assets—skills, prompts, agents—so wins scale across teams
- Pilot emerging AI capabilities on real work; standardize what proves out
About You
- Thrive in fast-paced, high-growth environments
- Comfortable operating between strategy and execution
- Strong relationship builder who drives alignment across teams
- Excellent communicator with executive presence
- Service-oriented mindset with a focus on customer outcomes
- Energized by solving complex problems and improving systems
- Passionate about AI, automation, and scaling operations
- Reaches for automation before headcount
- Prototypes in a terminal, not just slides
- Treats manual coordination as a bug to fix
Qualifications
- 10+ years of experience in technical program management, engineering, or related roles
- 10+ years leading SaaS product development programs
- Proven track record delivering complex, cross-functional initiatives
- Experience applying AI, automation, or workflow tools to improve business processes
- Familiarity with AI-assisted tools, copilots, or intelligent systems
- Ability to translate emerging AI capabilities into practical, business impact
- Strong analytical and problem-solving abilities
- Deep understanding of Agile and software development lifecycle
- Excellent stakeholder management and communication skills
- Ability to operate effectively in ambiguous, fast-moving environments
- Track record of improving systems, processes, or operating models
- Hands-on with AI agent frameworks (Claude/Agentforce, MCP tools)—builds, not just directs
- Automated a real workflow end-to-end with AI, with measurable effort saved
- Comfortable scripting to prototype automations and validate AI output
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.Candidate Privacy & AI
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.Equal Opportunity Employer
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.Compensation & Benefits
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
The typical base salary range for this position is $150,100 - $273,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $180,200 - $298,400 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.
Key skills/competency
- Technical Program Management
- AI Strategy
- Automation
- SaaS Product Development
- Cross-functional Leadership
- Agile Methodologies
- Stakeholder Management
- Problem Solving
- Risk Management
- Operational Efficiency
Skills & topics
- Technical Program Management Director
- AI
- Automation
- SaaS
- Program Management
- Agile
- Leadership
- Cloud Computing
- CRM
- Operations Management
How to get hired
- Tailor your resume: Highlight your experience in technical program management, AI, and automation, quantifying achievements with metrics.
- Showcase AI expertise: Emphasize hands-on experience with AI agent frameworks and automating workflows with measurable impact.
- Demonstrate executive presence: Prepare examples of how you've driven cross-functional alignment and influenced senior leadership.
- Understand Salesforce culture: Research their AI-first approach, core values, and commitment to customer success.
- Prepare for technical and behavioral questions: Be ready to discuss your approach to complex problem-solving and leading in ambiguous environments.
Technical preparation
Master AI agent frameworks and scripting.,Practice automating real-world workflows.,Understand SaaS development lifecycle.,Prepare to discuss system design.
Behavioral questions
Describe leading complex, cross-functional programs.,How do you drive alignment with executives?,Share an example of automating manual processes.,How do you handle ambiguity and fast-paced environments?
Frequently asked questions
- What are the key responsibilities for a Director of Technical Program Management at Salesforce?
- As a Director of Technical Program Management for Agentforce Operations at Salesforce, your key responsibilities include leading complex, cross-functional initiatives from planning to execution, designing AI-first program frameworks with automation, partnering with executive leadership, driving cross-functional alignment, and identifying opportunities to automate manual processes and improve operational efficiency.
- What technical skills are most important for this Salesforce role?
- Strong candidates will have 10+ years in technical program management or engineering, with proven experience leading SaaS product development and complex initiatives. Crucially, hands-on experience with AI agent frameworks (like Claude/Agentforce, MCP tools), scripting for automation, and a track record of automating real-world workflows with measurable impact are highly valued.
- How does Salesforce use AI in its hiring process for this Technical Program Management Director role?
- Salesforce utilizes AI tools to assist recruiters in assessing candidate qualifications. However, human decision-makers always make the final selection and hiring decisions. You can find more details on their data usage and your rights in their Candidate Privacy Statement.
- What is the expected salary range for the Director Technical Program Management role at Salesforce?
- The typical base salary range for this position is $150,100 - $273,000 annually. For roles in select cities within the San Francisco and New York City metropolitan areas, the range is $180,200 - $298,400 annually. This range represents base salary only.
- What kind of career growth can I expect as a Director Technical Program Management at Salesforce?
- Salesforce emphasizes empowering employees to be limitless and accelerate their impact through AI agents. This role offers the opportunity to lead significant initiatives, influence executive leadership, and be at the forefront of AI-driven workforce transformation, providing substantial career development in a high-growth environment.
- Does Salesforce offer remote work options for this Director Technical Program Management position?
- The job description does not explicitly state if this role is remote, hybrid, or on-site. However, given Salesforce's global presence and the nature of a Director-level role, it's advisable to check the specific job posting details or inquire during the application process for the most accurate information on work arrangement.