Solution Engineer (Pre-Sales) - MuleSoft

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

At MuleSoft, a Salesforce company, our mission is to help organizations change and innovate faster by making it easy to connect the world’s applications, data, and devices. Hiring exceptional people who want to build a great company is our number one priority. We are committed to providing an equal opportunity workplace where everyone is supported and inspired to do their best work. We work diligently to build this culture, and are proud to have been named the #1 Top Workplace in the Bay Area and the best place to work 6 years in a row.

Role Overview: Solution Engineer (Pre-Sales) - MuleSoft

Salesforce is seeking talented Pre-Sales Solution Engineers to join the dedicated MuleSoft Pre-Sales Solution Engineering team, a crucial component of MuleSoft’s continued growth. As a Solution Engineer (Pre-Sales) - MuleSoft, you will serve as a vital technical sales partner, collaborating closely with our sales teams to align MuleSoft's solutions with our customers' strategic vision. Your technical and product expertise will be indispensable throughout the entire sales cycle.

You will play an integral part in the success of both our customers and Account Executives by:

• Performing technical discovery and qualification.
• Delivering compelling product demonstrations and Proof of Concepts (PoCs).
• Conducting technical workshops.
• Making architectural recommendations.

As a driven technologist and dedicated customer advocate, you will adeptly bridge the gap between technical solutions and tangible business outcomes for clients.

Key Responsibilities

• Build trusted relationships with internal and external partners to qualify deals, identify business value, and provide technical guidance to ensure customer success.
• Conduct technical discovery meetings to document, analyze, and clarify business and technical requirements for detailed solution proposals.
• Develop architecture reframe and white-boarding skills through shadowing and customer-scenario role-playing.
• Respond to Request for Information/Proposal documents (RFIs/RFPs).
• Work hands-on with prospects and customers to deliver standard, customized, and/or strategic solution demonstrations, white-boarding sessions, presentations, architecture workshops, and best practices.
• Showcase the functional capabilities, competitive advantages, and business benefits of MuleSoft’s solutions, from demo and proof of concept to design and implementation.
• Collaborate with Product Management, Engineering, and Product Marketing to continuously improve MuleSoft’s products and marketing.
• Stay abreast of and immerse yourself in the ever-evolving technology landscape, maintaining a deep understanding of competitive and complementary technologies and vendors.
• Position MuleSoft’s value in relation to market trends and competitors.
• Provide ongoing, post-sales, technical guidance to the client's technical team to drive adoption and utilization of MuleSoft’s solutions and digital transformation success.

Qualifications You'll Need To Be Successful

• Excellent presentation and composure abilities in front of all levels of technical and non-technical audiences.
• A skillset to establish trust with clients and the ability to influence key decision-makers.
• Hands-on Java development experience and ability to code and debug against Java APIs is preferred.
• Experience with cloud technologies – iPaaS, SaaS applications, cloud infrastructure, etc. is preferred.
• Experience building and delivering Proofs of Concept (PoCs) and responding to functional & technical elements of RFIs/RFPs independently.
• Ability to lead architectural discussions.
• A passion for technology and an ability to translate that passion to impact business for our customers.
• Ability to travel as needed and to work flexible hours.
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g., extracurricular leadership roles, military experience, volunteer roles, work experience, etc.).

Key Skills/Competency

• Pre-Sales Engineering
• MuleSoft Platform
• API Management
• Integration Architecture
• Java Development
• Cloud Technologies (iPaaS, SaaS)
• Technical Presentations
• Proof of Concept (PoC)
• RFI/RFP Response
• Customer Advocacy