Slack Customer Success Manager
@ Salesforce

San Francisco, CA
$145,200
On Site
Full Time
Posted 1 day ago

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XXXXXXXX XXXXXXXXXXXXX XXXXXXXXXX***** @salesforce.com
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Job Details

About Salesforce

Salesforce is the #1 AI CRM where innovation and trust intersect. With a mission to drive customer success through AI and human collaboration, Salesforce offers an environment where ambition meets action. Join a company recognized for its values and transformative approach to the future of work.

Role Description

Slack, a Salesforce Company, is on a mission to simplify work and drive productivity. As a Slack Customer Success Manager, you will work with strategic, enterprise customers to ensure they successfully adopt and derive continuous business value from Slack.

Your Impact

You will:

  • Empathize with customer experience and put clients first.
  • Accelerate adoption and growth across Slack’s largest customers.
  • Engage closely with enterprise customers to understand business drivers and goals.
  • Guide customers in using Slack for effective communication and collaboration.
  • Manage cross-functional partnerships, driving customer success and retention.
  • Facilitate workshops and Executive Business Reviews.
  • Contribute to customer success assets and thought leadership.

Minimum Requirements

The ideal candidate is passionate about improving the future of work, possesses strong leadership and emotional intelligence, and has relevant customer-facing experience. Experience with SaaS, program management, and cultivating C-suite relationships is essential. In addition, you must have 3+ years of hands-on experience with Slack as a workplace tool.

Additional Information

This role is office-flexible with an expectation to be in the office three days per week at one of the following locations: San Francisco, New York, or Indianapolis. Compensation ranges differ by location.

Our Investment In You

Salesforce offers world-class enablement programs, leadership development, mentorship, and extensive benefits including health, financial, and time-off policies. Furthermore, Salesforce is committed to community through its 1:1:1 model, and embraces a diverse and inclusive work environment.

Key skills/competency

Salesforce, Slack, Customer Success, SaaS, Account Management, Strategic Consulting, Leadership, Program Management, Customer Engagement, Cross-functional Communication

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How to Get Hired at Salesforce

🎯 Tips for Getting Hired

  • Customize your resume: Highlight Slack and SaaS expertise.
  • Showcase leadership: Emphasize customer success achievements.
  • Network strategically: Connect with Salesforce recruiters on LinkedIn.
  • Prepare for interviews: Focus on program management and executive engagement.

📝 Interview Preparation Advice

Technical Preparation

Review Slack product features and integrations.
Study SaaS customer success best practices.
Familiarize with enterprise adoption strategies.
Understand workshop facilitation techniques.

Behavioral Questions

Describe handling challenging customer situations.
Explain experience with executive relationship management.
Discuss teamwork in cross-functional projects.
Share a time you drove customer success.

Frequently Asked Questions