Slack Customer Success Manager Senior Manager P...
@ Salesforce

McLean, VA
$193,000
On Site
Full Time
Posted 19 hours ago

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XXXXXXXX XXXXXXXXXXX XXXXXXXXX***** @salesforce.com
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Job Details

About Salesforce

Salesforce is the #1 AI CRM, driving customer success through human and agent collaboration. At Slack, a Salesforce Company, our mission is to simplify, enhance, and boost workplace productivity. We value curiosity, innovation, and collaboration.

What We Do

As a Customer Success Manager for Public Sector, you will be the trusted advisor for strategic enterprise customers. You will help launch, adopt, and continually deliver business value using Slack.

  • Advise and guide large Public Sector customers
  • Craft joint customer success plans and success metrics
  • Facilitate workshops and Executive Business Reviews
  • Collaborate with cross-functional teams
  • Build long-lasting customer relationships

Your Impact

You will work closely with our largest Public Sector enterprise customers to understand their business needs and challenges, develop success plans, and overcome barriers to customer advocacy, expansion, and retention. You will act as the voice for Slack customers within Salesforce, ensuring their requirements are met and expectations exceeded.

Minimum Requirements

  • 3+ years of experience with Slack as a workplace tool
  • Experience in SaaS customer success, consulting, or account management
  • Strong leadership, priority management, and emotional intelligence
  • Ability to build VP+ executive sponsor relationships
  • Program management capabilities and collaboration skills

Our Investment In You

Salesforce offers world-class enablement, training, and leadership development programs, including weekly coaching, product bootcamps, and sales training.

Volunteer Opportunities & Benefits

Salesforce promotes a 1:1:1 philanthropic model and provides comprehensive benefits including health, financial, time off, and leave policies. For more details, please visit salesforcebenefits.com.

Key skills/competency

  • Customer Success
  • Public Sector
  • SaaS
  • Consulting
  • Account Management
  • Leadership
  • Workshop Facilitation
  • Executive Engagement
  • Program Management
  • Salesforce
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How to Get Hired at Salesforce

🎯 Tips for Getting Hired

  • Customize Your Resume: Tailor experience to public sector success roles.
  • Demonstrate SaaS Expertise: Highlight customer success and Slack experience.
  • Showcase Leadership Skills: Emphasize team management and execution.
  • Research Salesforce Culture: Understand values, mission, and innovation history.

📝 Interview Preparation Advice

Technical Preparation

Review Slack product functionalities.
Study SaaS customer success metrics.
Understand enterprise account management systems.
Familiarize with Salesforce CRM integrations.

Behavioral Questions

Describe a time you built trust.
Explain handling multiple high-priority tasks.
Share a challenging customer resolution story.
Discuss collaboration with cross-functional teams.

Frequently Asked Questions