Senior Technical Writer
Salesforce · Hyderabad, Telangana, India
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- On site
- Full-time
- $120,000 / year
- Hyderabad, Telangana, India
Job highlights
- Write documentation for technical audiences.
- Collaborate with product, engineering, and UX teams.
- Utilize XML authoring tools like Oxygen.
- Work in an Agile development environment.
- Focus on customer success and content strategy.
About the role
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.Job Description
Technical writers at Salesforce produce documentation and content experiences that help customers get the most out of our products. We work closely with other writers, product managers, engineers, and the User Experience (UX) team in an Agile development environment to produce in-app assistance, help, guides, interactive training (https://trailhead.salesforce.com/en), and videos for administrators, users, and developers. We’re passionate about innovating and developing solution-oriented content strategies that deliver the right content, the right way, at the right time.Required Experience/Skills
- 6+ years of experience documenting software for technical audiences.
- Ability to write clean, concise, and approachable content.
- Proven ability to craft content for end users.
- Ability to quickly learn complex technologies.
- High standards of quality and attention to detail.
- Experience with XML-based authoring tools such as Oxygen.
- Experience with source control software such as Perforce or Git.
- Excellent problem solver.
- Excellent communication and interpersonal skills.
- Strong advocate for the customer.
- Ability to work collaboratively and manage multiple deliverables within tight deadlines.
- Strong team player with excellent communication skills.
- Knowledge of DITA and structured authoring.
- Experience working in an Agile development environment
Desired Experience/Skills
- Experience with source control software.
- Good to have ability to read, understand, and build short code samples in a variety of programming languages.
- Experience with CRM applications (Salesforce familiarity a plus).
- Good to have experience with Salesforce-specific technologies (Apex, Lightning Web Components, etc.).
- Programming knowledge with HTML.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.Candidate Privacy
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.Key skills/competency
- Technical Writing
- Content Strategy
- Agile Development
- DITA
- XML Authoring
- Customer Advocacy
- Problem Solving
- Interpersonal Skills
- Collaboration
- Quality Assurance
Skills & topics
- Senior Technical Writer
- Technical Writing
- Software Documentation
- Content Creation
- Agile
- DITA
- XML
- Salesforce
- CRM
- Technical Communication
How to get hired
- Tailor your resume: Highlight 6+ years of technical writing experience and proficiency with XML tools and Agile methodologies.
- Showcase your skills: Emphasize your ability to write clean, concise content and learn complex technologies quickly.
- Demonstrate customer focus: Include examples of your strong advocacy for the customer and collaboration with cross-functional teams.
- Prepare for interviews: Be ready to discuss your problem-solving skills and experience managing multiple deadlines.
Technical preparation
Master XML authoring tools like Oxygen.,Familiarize yourself with DITA structured authoring.,Practice writing for technical end-users.,Understand source control like Git/Perforce.
Behavioral questions
Describe a complex technology you learned quickly.,How do you ensure content accuracy and quality?,Share an example of strong customer advocacy.,How do you manage multiple projects under deadlines?
Frequently asked questions
- What is Salesforce looking for in a Senior Technical Writer candidate?
- Salesforce seeks Senior Technical Writers with over 6 years of experience documenting software for technical audiences. Key requirements include the ability to write clear, concise content, quickly learn complex technologies, attention to detail, and experience with XML authoring tools (like Oxygen) and source control software (like Perforce or Git). Experience in an Agile environment and strong customer advocacy are also crucial.
- What are the primary responsibilities of a Senior Technical Writer at Salesforce?
- The primary responsibilities include producing documentation and content experiences that help customers maximize product value. This involves creating in-app assistance, help guides, interactive training, and videos. You will collaborate closely with writers, product managers, engineers, and the UX team within an Agile framework.
- Does Salesforce use AI in its hiring process for Senior Technical Writer roles?
- Yes, Salesforce utilizes AI tools to assist recruiters in assessing resumes and qualifications for roles like Senior Technical Writer. However, human recruiters and hiring managers always make the final selection and hiring decisions. You can find more information in their Candidate Privacy Statement.
- What authoring tools and methodologies are used for technical writing at Salesforce?
- Salesforce utilizes XML-based authoring tools, with Oxygen specifically mentioned. They also value knowledge of DITA and structured authoring. The role operates within an Agile development environment, requiring experience with source control software like Perforce or Git.
- How important is customer advocacy for a Senior Technical Writer at Salesforce?
- Customer advocacy is highly important. Salesforce emphasizes that Senior Technical Writers should be strong advocates for the customer, ensuring that the content produced directly benefits and supports their needs and helps them get the most out of the products.
- What does Salesforce mean by 'Agentforce' and its role in the future?
- 'Agentforce' represents Salesforce's vision for the future of AI in customer relationship management. It signifies a move towards AI-driven customer success, where human agents and AI collaborate to deliver enhanced experiences. The company is looking for individuals passionate about this AI-driven transformation.
- Are there opportunities to develop code samples or work with specific Salesforce technologies?
- While not a primary requirement, the ability to read, understand, and build short code samples in various programming languages is a desired skill. Experience with Salesforce-specific technologies like Apex or Lightning Web Components, and programming knowledge with HTML, are also considered a plus.