Data Analytics Analyst/Manager
Salesforce
Job Overview
Who's the hiring manager?
Sign up to PitchMeAI to discover the hiring manager's details for this job. We will also write them an intro email for you.
Job Description
About Salesforce
Salesforce is the #1 AI CRM, empowering humans with agents to drive customer success. Here, ambition meets action, tech meets trust, and innovation is a way of life. We are seeking Trailblazers passionate about bettering business and the world through AI, driving innovation, and upholding Salesforce's core values.
Ready to advance your career at the company leading workforce transformation in the agentic era? Agentforce is the future of AI, and you are the future of Salesforce.
Role Overview
The Data Analytics Analyst/Manager for the Cloud Success Insights Team is a crucial individual contributor role responsible for delivering data-driven actionable insights and strategic recommendations. This position empowers Cloud Leaders to drive various programs within Customer Success, providing dedicated analytics support to a specific cloud team and collaborating extensively with different teams within CSG.
Candidates should demonstrate versatility in tackling a diverse range of problem statements, encompassing in-depth analysis, strategic planning, forecasting, data visualization, and effective presentation. A proactive attitude towards embracing new challenges is essential. This role offers high visibility and delivers significant business impact, requiring timely responses to questions raised by senior leaders, sometimes necessitating a flexible working approach outside standard hours.
Required Qualifications
- Degree or equivalent proven experience required. Experience will be evaluated based on core competencies for the role.
- A Bachelor's or Master's in Computer Science or a related field with 8+ years experience, preferably in a data analytics team.
- Extensive experience in writing complex database queries in SQL.
- Expertise in one or more popular visualization tools (Tableau, Power BI, etc.).
- A curious mindset enabling deep dives to fetch insights from data.
- Excellent skill in preparing Executive-level stories and narratives.
- Demonstrated experience creating and presenting data, dashboards, and analysis to leadership, with the ability to explain complex analytical concepts to executives.
- Ability to quickly learn new tools within the Analytics space.
- An awesome team-player who can serve as a mentor for junior analysts.
- Assumes full responsibility for assigned projects from start to finish.
- Proven ability in Stakeholder Management.
Desired Skills
- Direct experience (2+ years) in data engineering.
- Tableau certification (e.g., Desktop Specialist/Professional) is a significant plus.
- Experience working with cloud data sources.
- Hands-on experience in advanced analytics, including predictive modeling and machine learning using Python/R.
- Salesforce Product Certification.
Why Join Salesforce?
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can achieve your best work. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Workplace Equality & Benefits
Salesforce is an equal opportunity employer committed to non-discrimination, believing in equality for all and creating an inclusive workplace. All candidates are assessed based on merit, competence, and qualifications regardless of various protected classifications. This policy applies to all aspects of employment, including recruiting, hiring, compensation, and promotion.
In the United States, compensation includes a base salary range of $99,400 - $186,300 annually, determined by factors such as location, job level, knowledge, skills, and experience. Roles may also be eligible for incentive compensation, equity, and comprehensive benefits like time off, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
Key skills/competency
- Data Analytics
- SQL
- Data Visualization
- Tableau
- Power BI
- Strategic Planning
- Forecasting
- Storytelling
- Stakeholder Management
- Executive Presentations
How to Get Hired at Salesforce
- Research Salesforce's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor. Focus on their AI CRM vision and Agentforce initiative.
- Tailor your resume for impact: Highlight your extensive experience in data analytics, SQL, data visualization (Tableau, Power BI), storytelling, and stakeholder management relevant to a Data Analytics Analyst/Manager role.
- Prepare for technical depth: Practice complex SQL queries, demonstrate proficiency in building sophisticated dashboards with Tableau or Power BI, and be ready to discuss data modeling and interpretation.
- Refine your executive communication: Practice presenting complex analytical concepts clearly and concisely, focusing on business impact and strategic recommendations to senior leadership.
- Showcase problem-solving versatility: Be prepared to discuss past experiences tackling diverse problem statements, from in-depth analysis to strategic planning and forecasting, aligning with Salesforce's innovative spirit.
Frequently Asked Questions
Find answers to common questions about this job opportunity
Explore similar opportunities that match your background