Customer Success Manager Digital
Salesforce
Job Overview
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Job Description
About Salesforce
Salesforce is the #1 AI CRM where humans and agents drive customer success together. At Salesforce, ambition meets action, technology meets trust, and innovation is a way of life. Join a company that is leading workforce transformation in the agentic era.
Role Description
As a Customer Success Manager Digital, you will be the trusted advisor for Salesforce customers who have purchased the Signature Success Plan. You will serve as the single point of accountability, focusing on customer advocacy, reducing attrition, and ensuring successful platform adoption.
- Forge deep relationships with customer stakeholders.
- Coordinate the delivery of Signature services and feature guidance.
- Advise customers on new Salesforce features and release challenges.
- Manage high severity incidents with timely communications.
- Travel to customer sites if required and provide after-hour support as needed.
Your Impact
You will help customers achieve business goals by optimizing their Salesforce investment, ensuring they maximize value from the platform, and driving strategic customer investments to foster trusted growth.
Minimum Requirements
- Minimum 8 years work experience in technical customer success or SaaS platforms.
- Exceptional communication and presentation skills at all organizational levels.
- Ability to translate complex technical concepts into business terms.
- Experience with software development processes and cross-functional team leadership.
Preferred Requirements
- Experience with Salesforce Marketing Cloud, Commerce Cloud, or similar platforms.
- Salesforce product certifications are a plus.
- Experience working with Enterprise-level customers.
Unleash Your Potential
At Salesforce, you have the freedom to grow and achieve without limits. Enjoy excellent benefits including time off programs, health support, 401(k), employee stock, and more.
Accommodations & Equal Opportunity
Salesforce is committed to an inclusive and non-discriminatory workplace. All applicants are evaluated on merit regardless of background. If you need accommodations due to a disability, please submit your request through the provided form.
Key skills/competency
Customer Success, SaaS, Technical Support, Advisory, Relationship Management, Platform Optimization, Communication, Incident Management, Cross-functional Leadership, Salesforce
How to Get Hired at Salesforce
- Customize your resume: Highlight relevant SaaS and customer success skills.
- Research Salesforce culture: Dive into their mission and innovation approach.
- Showcase technical expertise: Emphasize experience with CRM platforms.
- Prepare for behavioral interviews: Be ready for situational and impact questions.
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