Director, Loyalty & Promotions Consulting
SalaryGuide · United States
- Hybrid
- Full-time
- $210,000 / year
- United States
Job highlights
- Lead loyalty and promotions consulting for clients.
- Drive growth via programs and subscription models.
- Expand North American agency presence.
- Develop thought leadership and client relationships.
- Collaborate with cross-functional delivery teams.
About the role
Director, Loyalty & Promotions Consulting
EPAM Systems is looking for a Director, Loyalty & Promotions Consulting to join Empathy Lab, a fast-growing agency designed for the modern Chief Marketing Officer and backed by EPAM’s global digital services organization. This role works across loyalty programs, promotion strategies, membership experiences and subscription models to help clients drive growth. In partnership with the Global Practice Lead, the Director will help expand Empathy Lab’s presence in North America, support business growth, deliver thought leadership and collaborate with internal teams and external platform partners.
Responsibilities
- Advise clients on loyalty programs, offer strategies, membership experiences and subscription models.
- Consult across end-to-end programs, including strategic options, concepts, economics and go-to-market strategies.
- Collaborate with data, experience design, digital product and delivery teams to execute integrated projects.
- Support account managers and sales teams with materials and strategies aligned to client needs.
- Pursue new business opportunities and use internal networks to drive practice growth.
- Evaluate RFPs, create proposals and build relationships with senior executives to close deals.
- Author research, white papers and articles to establish thought leadership in loyalty and promotions.
- Represent EPAM as a loyalty expert at industry events, conferences and forums.
- Build partnerships with external platforms to support practice-related initiatives.
- Partner with the Global Lead for Generative Loyalty to refine offerings and advance go-to-market strategies.
Requirements
- Expertise in two or more domains such as loyalty, membership, pricing, promotions or subscription business models.
- Industry background in Consumer Goods, Retail or Travel & Hospitality.
- Minimum of 15 years of relevant experience in a recognized consultancy or agency with diverse client projects.
- Strong problem-solving abilities and a creative approach to business challenges.
- Clear written and verbal communication skills, including the ability to explain complex ideas.
- Experience engaging with senior executives, aligning with their priorities and managing expectations.
- Business acumen and the ability to discuss outcomes of loyalty and promotion initiatives.
- Track record managing client engagements across multiple consulting and delivery phases.
- Flexibility for regular travel, approximately one week per month.
Benefits and Compensation
- Salary range: $175,000–$210,000 USD base salary.
- Eligible for variable compensation incentives.
- Medical, Dental and Vision Insurance.
- Health Savings Account.
- Flexible Spending Accounts for Healthcare, Dependent Care and Commuter expenses.
- Short-Term and Long-Term Disability, company provided.
- Life and AD&D Insurance, company provided.
- Employee Assistance Program.
- Unlimited access to LinkedIn Learning solutions.
- Matched 401(k) Retirement Savings Plan.
- Paid Time Off.
- Legal Plan and Identity Theft Protection.
- Accident Insurance.
- Employee Discounts.
- Pet Insurance.
- Employee Stock Purchase Program.
Additional Notes
- This remote position cannot be performed in New York City. Applications will be accepted on a rolling basis. EPAM will not provide new H-1B visa sponsorship for this position, though candidates with existing transferable H-1B status may be considered.
Key skills/competency
- Loyalty Programs
- Promotions Strategy
- Membership Experience
- Subscription Models
- Consulting
- Business Development
- Client Engagement
- Thought Leadership
- Digital Engineering
- Marketing Strategy
Skills & topics
- Director
- Loyalty Programs
- Promotions Strategy
- Consulting
- Client Management
- Business Development
- Marketing
- Retail
- Consumer Goods
- Travel & Hospitality
How to get hired
- Tailor your resume: Highlight 15+ years of consulting experience in loyalty, promotions, or subscription models, specifically mentioning consumer goods, retail, or travel industries.
- Showcase client success: Emphasize your track record in managing client engagements, closing deals, and building senior executive relationships.
- Demonstrate thought leadership: Prepare examples of research, white papers, or industry event participation related to loyalty and promotions.
- Prepare for executive discussions: Be ready to articulate business acumen and discuss loyalty/promotion initiative outcomes.
- Express travel flexibility: Confirm your willingness and ability to travel approximately one week per month.
Technical preparation
Master loyalty program mechanics.,Analyze promotion strategy effectiveness.,Understand subscription model economics.,Develop go-to-market strategies.
Behavioral questions
Describe a complex client challenge solved.,How do you build senior executive relationships?,Share an example of driving practice growth.,How do you collaborate with diverse teams?
Frequently asked questions
- What is the salary range for the Director, Loyalty & Promotions Consulting role at EPAM Systems?
- The base salary range for the Director, Loyalty & Promotions Consulting position at EPAM Systems is $175,000 to $210,000 USD annually, with eligibility for variable compensation incentives.
- Can I apply for the Director, Loyalty & Promotions Consulting position if I am based in New York City?
- No, this remote position cannot be performed in New York City. While the role is remote, there are geographical restrictions for where the work can be conducted.
- Does EPAM Systems offer H-1B visa sponsorship for the Director, Loyalty & Promotions Consulting role?
- EPAM Systems will not provide new H-1B visa sponsorship for this specific position. However, candidates who already possess transferable H-1B status may be considered.
- What industry experience is preferred for the Director, Loyalty & Promotions Consulting position?
- The ideal candidate for the Director, Loyalty & Promotions Consulting role will have industry experience in Consumer Goods, Retail, or Travel & Hospitality.
- What are the primary responsibilities of the Director, Loyalty & Promotions Consulting at EPAM Systems?
- Key responsibilities include advising clients on loyalty programs, promotion strategies, membership experiences, and subscription models, driving business growth, developing thought leadership, and collaborating with internal and external teams.
- How much travel is expected for the Director, Loyalty & Promotions Consulting role?
- The Director, Loyalty & Promotions Consulting role requires flexibility for regular travel, estimated at approximately one week per month.
- What kind of benefits does EPAM Systems offer to its employees?
- EPAM Systems offers a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with matching, paid time off, life insurance, disability insurance, and access to LinkedIn Learning.
- What specific expertise domains are sought for the Director, Loyalty & Promotions Consulting position?
- Expertise is required in at least two of the following domains: loyalty, membership, pricing, promotions, or subscription business models.