SAINT LAURENT WW Product & Retail Trainer
Saint Laurent · Paris, Île-de-France, France
- On site
- Full-time
- $75,000 / year
- Paris, Île-de-France, France
Job highlights
- Develop product expertise and retail excellence for Saint Laurent teams.
- Design and deploy impactful product and retail training programs.
- Create premium training materials aligned with the brand's DNA.
- Train teams on retail performance fundamentals and customer experience.
- Support field teams and coach managers for continuous improvement.
About the role
About Saint Laurent
Founded in 1961, Yves Saint Laurent was the first couture house to launch the concept of luxury ready-to-wear by creating, in 1966, the 'Rive Gauche' line, synonymous with youth and freedom. This change represented a crucial first step in modernizing fashion and revolutionized the socio-cultural landscape. In 1999, the luxury division of the Kering Group acquired the Yves Saint Laurent house and, under the creative direction of Anthony Vaccarello since April 2016, continues to position it at the pinnacle of the luxury world. Today, Saint Laurent collections include women's and men's ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties, and eyewear.Mission
Reporting to the Training team within the Retail Excellence department, you will actively work to develop the product expertise and retail excellence of Saint Laurent teams by designing, adapting, and deploying impactful training programs, aligned with the Maison's DNA and the business objectives of the retail network.Responsibilities
- Design and deploy product training (in-person and digital) on permanent collections, new items, and key launches.
- Translate creative inspiration, know-how, and product history into engaging and accessible educational content.
- Create premium training materials (presentations, guidelines, e-learning modules, videos) in perfect coherence with the Saint Laurent universe.
- Collaborate closely with the Merchandising and Image teams to ensure the accuracy and relevance of the content.
- Design and lead retail training focused on customer experience, Maison standards, sales ceremony, and storytelling.
- Train teams on the fundamentals of retail performance: conversion, average basket, UPT, loyalty, and clienteling.
- Support field teams in adopting best practices and operational standards.
- Train and coach managers on team management, individual coaching, and performance monitoring.
- Observe in-store practices and propose action plans adapted to local challenges.
Deployment & Follow-up
- Support regions in the deployment and local adaptation of training modules.
- Ensure the follow-up of training impact through qualitative and quantitative indicators.
- Be proactive in the continuous improvement of content, formats, and teaching methods.
- Contribute to transformation and upskilling projects for the retail network.
Profile
- 4 to 6 years of experience in product training and/or retail training in the luxury sector.
- Solid understanding of retail challenges, store performance, and key indicators.
- Excellent communication, facilitation, and storytelling skills.
- Attention to detail, creativity, and a perfect understanding of Saint Laurent codes.
- Ability to work cross-functionally and support change in the field.
- Fluent English is essential.
Key skills/competency
- Product Training
- Retail Training
- Luxury Sector
- Customer Experience
- Sales Performance
- Storytelling
- Training Design
- E-learning
- Coaching
- Saint Laurent DNA
Skills & topics
- Product Trainer
- Retail Trainer
- Luxury Retail
- Fashion Training
- Clienteling
- Sales Training
- Customer Experience
- Training Design
- Brand Ambassador
- Luxury Goods
How to get hired
- Tailor your resume: Highlight your luxury retail training experience, product knowledge, and coaching skills.
- Showcase your skills: Emphasize your ability to translate creative inspiration into engaging training content and your understanding of Saint Laurent's codes.
- Prepare for interviews: Be ready to discuss your experience in designing and delivering training, retail performance metrics, and your approach to clienteling.
- Demonstrate cultural fit: Research Saint Laurent's brand heritage and values to articulate how you align with their luxury identity.
- Highlight language proficiency: Explicitly state your fluent English skills as required for this international role.
Technical preparation
Master product knowledge of luxury fashion.,Develop skills in adult learning principles.,Practice creating engaging digital content.,Study retail KPIs and sales techniques.
Behavioral questions
Describe a time you trained others.,How do you handle resistant learners?,Share an example of creative storytelling.,How do you adapt to brand changes?
Frequently asked questions
- What are the key responsibilities of the Product and Retail Trainer at Saint Laurent?
- The Product and Retail Trainer at Saint Laurent is responsible for designing, developing, and delivering training programs focused on product knowledge and retail excellence. This includes creating engaging content, training store teams on sales techniques and brand standards, and coaching managers to improve performance and customer experience.
- What experience is required for the Product and Retail Trainer role at Saint Laurent?
- This role requires 4 to 6 years of experience in product training and/or retail training, specifically within the luxury sector. A strong understanding of retail performance indicators, excellent communication and storytelling skills, and a keen eye for detail aligned with Saint Laurent's brand codes are essential.
- Is fluent English a mandatory requirement for the Product and Retail Trainer position at Saint Laurent?
- Yes, fluent English is an indispensable requirement for the Product and Retail Trainer position. This is crucial for effective communication and training delivery in an international luxury environment.
- How does Saint Laurent ensure diversity and inclusion in its hiring process for the Product and Retail Trainer role?
- Saint Laurent is committed to building a diverse workforce and welcomes applications from all qualified candidates, regardless of background. They believe diversity enriches the workplace and encourages individuals to express their talents, contributing to adaptability in a changing world.
- What kind of training materials can I expect to create as a Product and Retail Trainer at Saint Laurent?
- As a Product and Retail Trainer, you will create premium training materials that are in perfect coherence with the Saint Laurent universe. This includes presentations, guidelines, e-learning modules, and videos, all designed to translate creative inspiration and product history into accessible educational content.
- How will my performance be measured as a Product and Retail Trainer at Saint Laurent?
- Your performance as a Product and Retail Trainer will be assessed through the impact of your training initiatives, measured by both qualitative and quantitative indicators. You will also be involved in identifying areas for continuous improvement in training content, formats, and methodologies.