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Online Assistant

Sainsbury's

Edinburgh, Scotland, United KingdomOn Site

Original Job Summary

About the Role

As an Online Assistant at Sainsbury's, you will be a Christmas Champion supporting a joyful shopping experience for online customers. You will pick quality products, handle substitutions, address customer queries, and help load vans for Home Delivery Drivers.

Key Responsibilities

  • Selecting high quality products and handling substitutions.
  • Using a digital handset to manage your shop floor route and timing.
  • Addressing customer questions and processing orders.
  • Supporting with in-store tasks and helping load delivery vans.

What Makes a Great Sainsbury’s Colleague

Be ready for early starts (some shifts begin at 4am), enjoy working in a fast-paced physical environment and using digital tools, and always take initiative in solving problems.

Rewards and Benefits

  • Nightshift premium for hours between midnight and 5am.
  • Discount cards and shopping discounts across Sainsbury’s and partner brands.
  • Free food, hot drinks and generous holiday entitlement.
  • Pension matching and share schemes available.
  • Opportunities for training, mentorship, and career progression.

Inclusivity & Development

Sainsbury's is committed to an inclusive workplace with support for diversity, flexible working, and various development opportunities.

Key Skills/Competency

  • Teamwork
  • Customer Service
  • Digital Tools
  • Order Processing
  • Physical Stamina
  • Attention to Detail
  • Flexibility
  • Time Management
  • Problem Solving
  • Communication

How to Get Hired at Sainsbury's

🎯 Tips for Getting Hired

  • Customize your resume: Highlight retail and digital tool skills.
  • Research Sainsbury's: Understand their festive operations and values.
  • Apply early: Submit your application promptly online.
  • Prepare for interviews: Emphasize teamwork and problem-solving.

📝 Interview Preparation Advice

Technical Preparation

Familiarize with digital handheld devices.
Practice route planning on a store layout.
Review order processing software basics.
Learn substitution and inventory management.

Behavioral Questions

Describe handling peak customer pressures.
Explain teamwork in fast-paced settings.
Talk about adapting to digital tools.
Share experience in problem solving.